Workday Practice Lead

2 weeks ago

South Africa Zensar Technologies Full time
Description

Job Title: Senior Workday Consultant – Team Lead

Location: Johannesburg, South Africa

Job Type: Full-Time
Department: Workday Practice
Reports To: Workday Practice Lead



Job Summary:

We are seeking a Senior Hands-on Workday Consultant to lead and manage Workday support teams within our consulting organization. This role requires deep functional and technical knowledge of Workday, exceptional problem-solving abilities, and proven leadership in managing complex client environments. You will act as both a strategic advisor and a hands-on expert, ensuring high-quality delivery and continuous optimization of Workday solutions for multiple clients.



Key Responsibilities:

  • Leadership & Team Management:
  • Lead and mentor a team of Workday consultants and analysts supporting multiple clients.
  • Ensure team adherence to SLAs, KPIs, and quality standards.
  • Client Engagement:
  • Act as the primary Workday point of contact for key clients.
  • Participate in client governance calls, strategy sessions, and roadmapping.
  • Translate business needs into effective Workday solutions.
  • Hands-On Configuration & Support:
  • Provide hands-on support and configuration across key Workday modules (e.g., HCM, Core HR, Absence, Compensation, Talent, Recruiting, or Payroll).
  • Lead complex issue resolution, system enhancements, and minor projects.
  • Ensure compliance with change management and security protocols.
  • Project Oversight:
  • Oversee ongoing Workday enhancements, new module deployments, and integrations.
  • Coordinate with technical/development teams on integrations and reports (e.g., Studio, EIB, BIRT).
  • Ensure proper documentation and knowledge transfer within the team and to clients.
  • Ensure best practices are followed in Workday deployment, data migration, testing, and change management.
  • Monitor project risks and issues, implementing mitigation strategies as needed.


Qualifications:     

While HCM experience in Workday is preferred, HCM experience in other platforms like Oracle and SAP will also be considered

  • 6+ years of HCM functional experience across multiple modules
  • 3+ years in a leadership role (team lead, manager, or supervisor) in a consulting or client services environment.
  • Proven experience in HCM support and post-production environments.
  • Hands-on expertise in HCM configurations, business processes, reports, and security.
  • Strong understanding of client-facing communication, stakeholder management, and project governance.
  • Workday certification in one or more modules is highly preferred.
  • Experience with Workday integration tools (EIB, Core Connectors, Studio) is a plus.


Key Competencies:

  • Strategic thinking with strong execution capability
  • Excellent analytical and troubleshooting skills
  • Ability to manage multiple clients or projects concurrently
  • High level of professionalism and client orientation
  • Effective interpersonal and communication skills
  • Proficiency in documentation and presentation tools (e.g., MS Office, PowerPoint)


Preferred Qualifications:

  • Experience in an AMS (Application Management Services) environment
  • Prior experience working in or supporting a consulting practice
  • Exposure to Agile methodologies and ITIL frameworks


Compensation and Benefits:

  • Competitive salary and performance-based bonus
  • Health, dental, vision insurance
  • 401(k) with company match
  • Flexible work arrangements (remote/hybrid)
  • Paid time off and holidays
  • Certification reimbursement and professional development opportunities

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