Technical Support Specialist 2nd level

4 days ago

Potchefstroom, North-West, South Africa Entrutech Full time R250 000 - R450 000 per year

Entrutech is a Managed services provider that focuses on business operational excellence & business continuity.

Our ideal candidate is someone who isn't afraid of challenges, is hungry for growth, prides themselves in being ethical & loves being proactive. We strive to create a positive, fun & goal-orientated environment for our employees. At Entrutech we encourage growth & celebrate achievements. This is a great learning opportunity and you will be exposed to various areas within the Information Technology industry.

IMPORTANT NOTE:

This is an IT support vacancy; this is not a software/website development vacancy. Please do not apply if you do not meet the minimum requirements listed below.

Requirements:

  • Grade 12 (Minimum requirement)
  • English and Afrikaans proficient. Read, write, speak
  • CompTIA A+, N+ (Minimum requirement)
  • MS365 certification & experience (Minimum requirement)
  • Minimum 3-5 years' practical experience in a business IT support environment (Minimum requirement)
  • Driver's license (Minimum requirement)
  • Extensive Windows server, Microsoft 365, and desktop support experience

Qualifications and experience in the following will be advantageous:

  • Network experience is beneficial. (Wireless, Cameras, etc)
  • Experience in an MSP environment
  • Remote and telephone desktop support
  • Automation and scripting

Duties & Responsibilities:

  • Installing and maintaining computer hardware, software, wired and wireless networks at clients' premises
  • Provide desktop & server remote support to the end users, external clients, and onsite visitors
  • Record incidents and service requests and ensure incidents are resolved properly and timely
  • Identify problems, assess impact and escalate accordingly
  • Setting up and troubleshooting of networks and software
  • Execution of various client 2nd line support
  • Knowledge of networks, servers, data management & security
  • Perform local and remote testing on equipment, including running computer programs to diagnose faults

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