Operator

1 day ago

Johannesburg, Gauteng, South Africa iOCO Pty Ltd Full time R250 000 - R500 000 per year

We are looking for a dedicated and detail-oriented Operator with strong teamwork, problem-solving, and customer service skills. The ideal candidate will be responsible for monitoring network and mainframe environments, executing daily and month-end batch processing, and ensuring system stability through effective troubleshooting and reporting. This role requires flexibility, urgency awareness, and clear communication in fast-paced environments. Proficiency in JCL, mainframe commands, CA Workload Automation ESP, and adherence to operational standards is essential. The candidate will play a key role in maintaining connectivity, supporting banking transactions, and ensuring smooth production operations.

What you'll do:

  • Teamwork, flexibility, understanding urgency and priorities, and quick problem-solving skills are essential.
  • Excellent customer interaction
  • Monitoring of all environments (networks, mainframe, servers etc.) connectivity
  • Execute daily batch processing for banking clients
  • Execute month-end batch processing for banking clients
  • Diagnose and correct equipment malfunctions
    Perform daily backups as per operational procedures
  • Shift handover and effective communication with regards the production and development systems
  • Continuous updates of daily reports
  • Effectively execute requests from users
  • Good understanding of operating standards and procedures
  • Tapes and tape library management
  • Monitoring of transactions of the banks on ATM's and POS
  • Organise and schedule production work
  • Organise and schedule production work
  • Understanding of JCL and mainframe commands
  • Understanding CA Workload Automation ESP (scheduling product)
  • Understanding of operation standards in the mainframe environment
  • Troubleshoot problems arising from system errors and if needed escalate
  • Effectively collaborate with the team to achieve common goals
  • Identify and resolve issues effectively.
  • Responsible for monitoring all connectivity environments, as well as continuous updates of all daily reports
  • To perform after hours and weekend help desk functions

Your Expertise:

  • English - Can converse and has the necessary email skills
  • Excellent Customer Interaction with clear, concise, and effective communication skills
  • Previous experience in Data Centre advantageous
  • Previous financial services experience advantageous
  • Communication skills
  • Problem solving techniques
  • Ability to work as a team
  • Ability to work under pressure, cope with stress

Qualifications:

  • Matric
  • National Senior Certificate/ Matric/ N3/ Grade 12
  • Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)

Other information applicable to the opportunity:

  • Permanent position
  • Location: Lynnwood, Pretoria
  • Physical Demands: Sitting, walking, bending, and lifting
  • Travel: Must have a vehicle and a valid driver's license.

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