Service Desk Engineer

2 days ago

Sandton Gauteng, South Africa Go Rentals Full time

Are you passionate about IT support, troubleshooting, and delivering exceptional customer service?

We are looking for a skilled Service Desk Engineer to join our Managed Services team. If you enjoy solving problems, working with a variety of technologies, and ensuring clients receive timely and professional support, this role is for you.

What You Will Do

In this role, you will support our clients remotely and act as the first point of contact for technical queries. Your responsibilities will include:

  • Providing first-line technical support and resolving client issues timeously
  • Troubleshooting hardware, software, networking, and Microsoft O365 queries
  • Updating and managing support tickets accurately and consistently in our ticketing system
  • Conducting daily server and system checks within required timeframes
  • Communicating professionally with clients via phone, email, and system notes
  • Identifying root causes and ensuring corrective measures are documented
  • Participating in standby rotation when required

What You Need to Succeed

Minimum Qualifications

  • A+ and N+ certifications (Essential)
  • MCSE / MCSA and NSE4 (Desirable)

Experience

  • At least 2 years' experience in an IT-related support role
  • Prior experience in a service desk or call-center IT support environment is advantageous

Technical Knowledge

  • Practical understanding of Windows Servers, O365, troubleshooting methodologies, and networking fundamentals

Essential Skills

  • Strong problem-solving ability and technical troubleshooting
  • Excellent written and verbal communication skills
  • Effective time management and ticket administration
  • Professional phone etiquette and customer-focused mindset
  • Willingness to learn and continuously develop technical capabilities

Job Type: Full-time

Work Location: In person

  • Service Desk Engineer

    1 week ago

    Sandton, Gauteng, South Africa IT Anywhere South Africa Full time

    As a Tier 2 Service Desk Engineer, you will be responsible for handling and resolving complex technical issues that cannot be addressed at the Tier 1 level. This involves diagnosing and troubleshooting hardware, software, networking, and system problems in accordance with IT Anywhere's standard operating procedures (SOPs). You will use remote access tools,...

  • Senior Service Desk Administrator

    1 week ago

    Sandton, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required. May...

  • Service Desk Manager

    16 hours ago

    Sandton, South Africa Qwerti (Pty) Ltd Full time

    Qwerti is seeking an experienced Service Desk Manager to lead our Managed Services team in delivering world-class IT support to our clients. You’ll be responsible for ensuring that our service desk operates efficiently, meets performance targets, and consistently delivers outstanding customer experiences aligned with SLA and ITIL best practices. This is a...

  • IT Service Desk Supervisor

    4 days ago

    Sandton, South Africa S.A. Personnel Full time

    One of our clients, a leading IT Managed Service organization, is looking to recruit three IT Service Desk Supervisors. The main requirements for this position are the following:

  • Service Desk Analyst

    4 days ago

    Sandton, South Africa Core Group Full time

    At Core Group, we’re proud to offer innovative products that meet the needs of our customers. The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply...

  • X3 Service Desk Agents I

    4 days ago

    Sandton, South Africa iOCO Full time

    JOBNUMBER **iOCO03030** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking **X3 Service Desk Agents** I **to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical...

  • Service Desk Team Leader

    1 week ago

    Sandton, Gauteng, South Africa Discovery Ltd. Full time

    Business Unit: Discovery Central ServicesFunction: IT Service Desk Support & AdministrationDate: 28 Oct 2025Discovery – IT Servicing / Technology ServicesTeam LeaderAbout DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core...

  • IT Service Desk Agent

    1 week ago

    Sandton, South Africa Shorza Full time

    Are you ready to kickstart an exciting career where every day brings new challenges and opportunities? Shorza is on the hunt for a passionate IT Service Desk Agent to join our vibrant team in Sandton! If you love helping people and thrive in a fast-paced environment, this is the perfect role for you! **What You’ll Do**: - Be the Hero of Support: Guide...

  • Talent Pool: Service Desk Agent

    9 hours ago

    Sandton, South Africa Discovery Full time

    Discovery – Group Information Services / Technology ServicesTalent Pool: Service Desk Agent (Junior)About DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our...

  • Service Desk Analyst

    2 weeks ago

    Sandton, Gauteng, South Africa Mecer Inter-Ed Full time R250 000 - R400 000 per year

    Are you a tech-savvy problem-solver who thrives on keeping systems running and users happy — day or night? We're recruiting on behalf of a Global IT Service Provider that supports users across multiple countries — operating 24/7 on rotating shifts.Whether you're starting your journey in L1 Support or ready to advance to L2, this is your opportunity to...