sales consultant

2 days ago


Germiston, Gauteng, South Africa Eazi Access Rental Full time

Role Purpose

Manage and grow newly acquired accounts through efficient hire-desk sales, ensuring smooth onboarding and customer satisfaction.

Organisational Positioning

Reports to: Sales Manager

Direct Reports: Administrator: Invoicing; Administrator: Hire Desk.

Key Interfaces: Operations, Finance, Logistics, Customers

Key Responsibilities

· Manage hire desk sales and ensure accurate order processing.

· Grow new accounts through calling the 12 months non-active customer base.

· Onboarding of new customers through the Accounts Receivables process.

· Build and maintain strong customer relationships.

· Coordinate equipment availability and delivery with operations.

· Ensure timely invoice and contract administration.

· Identify opportunities for revenue growth and upselling.

Functional Competencies

· Knowledge of hire desk operations and rental processes.

· Proficiency in ERP systems and MS Office.

· Strong communication and negotiation skills.

· Customer service orientation and problem-solving ability.

· Product catalog and machine application knowledge of all Eazi's OEM brands.

Key Performance Indicators (KPIs)

  1. Customer Response Time: under 2 hours for all queries.

  2. Revenue Growth: Achieve monthly hire revenue targets.

  3. Quote Conversion: Maintain 30% quote conversion rate.

  4. Mine and Convert Web Leads: 8% quote conversion rate.

  5. lost customers - outbound 5% quote conversion rate.

Qualifications & Experience

Minimum: Grade 12 with 3 + years in hire desk or sales.

Recommended: Post Matric qualification in Sales or Marketing.

Experience: Proven track record in sales and customer service.

Compliance & Standards

Ensure adherence to company credit policies, asset management protocols, and relevant health and safety regulations.

Job Type: Full-time

Work Location: In person


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