Regional Account Consultant

1 week ago

Port Elizabeth Eastern Cape, South Africa Dye & Durham Full time
Description

This role requires an analytical, efficient and solutions focused individual to assist with onboarding clients and supporting them once live on GhostPractice- with the aim of retaining each client for the life of that firm.

Key Responsibilities

Implementation

  • Understand all the functionality within the GhostPractice system.
  • Installing and setting up SQL, GhostPractice and related software.
  • Interviewing, collating and analysing data, software and processes at clients.
  • Functional testing of software and testing the integrity of the data along with the client.
  • Assisting the client with handholding and support during the Testing and Launch phases.
  • Preparing, executing and managing projects including project milestone management.
  • Creating, collating and maintaining project documentation and performing related administrative functions.

Support

  • Assisting the support team as and when required.
  • Assisting client with support queries as and when required.

Training

  • Train clients on all the functionality within the GhostPractice system.
  • Classroom or one-on-one Training of clients on GhostPractice.

Account Management

  • Updating and maintaining CRM systems for account management functions performed.
  • Manage solution implementation.
  • Develop detailed GhostPractice bugnets for problems identified by clients or staff.
  • Provide client feedback and manage hotlist issues.
  • Assist with Billing and debtors query issue resolution.
  • Assist / manage implementation to support handover.
  • Assist with events, workshop and other clients related functions as required.
  • Assist with other general administrative and ad hoc tasks as required.
Skills, Knowledge & Expertise
  • Well presented, good telephone etiquette and good writing ability.
  • Good interpersonal and communication skills- fluent in English & Afrikaans (spoken & written).
  • Able to use Microsoft Office- primarily Outlook and Excel.
  • Good planning skills, problem-solving skills and good data analysis skills.
  • Bookkeeping skills (advantage if you have legal bookkeeping skills)
  • Ability to identify trends and issues and to understand the root causes of trends and/ or issues.
  • Liaise with people from various teams and manage delivery.
  • Superior working knowledge of GhostPractice or software programs.

Qualifications

  • Recognised Diploma in IT, Finance or Management
  • MS Office Certification (Advantageous)
  • Degree in Finance, Management, IT or similar (Advantageous)
Job Benefits

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

  • We ask how tomorrow can be better than today
  • We are passionate about solving our customer's challenges
  • Our ideas break boundaries
  • We value different perspectives and encourage dialogue
  • We take ownership and celebrate together
About Dye & Durham

Dye & Durham is a global leader in legal technology. The company's three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.

  • Regional Account Consultant

    4 days ago

    Port Elizabeth, South Africa Dye & Durham Full time

    **Description**: This role requires an analytical, efficient and solutions focused individual to assist with onboarding clients and supporting them once live on GhostPractice **Key Responsibilities**: **Implementation** - Understand all the functionality within the GhostPractice system. - Installing and setting up SQL, GhostPractice and related software. -...

  • Regional Account Consultant

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa Dye & Durham Corporation Full time

    Department:OperationsLocation:GqeberhaDescriptionThis role requires an analytical, efficient and solutions focused individual to assist with onboarding clients and supporting them once live on GhostPractice- with the aim of retaining each client for the life of that firm.Key ResponsibilitiesImplementation• Understand all the functionality within the...

  • Human Capital Consultant: Southern Region

    2 days ago

    Port Elizabeth, South Africa South African Maritime Safety Authority Full time

    **HR Strategy and Business Plan** - Provide authoritative, specialist expertise and advice to internal and external customers based on the broader People Strategy and the implementation thereof. - Build strong relationship, implement and monitor service level agreements made with internal and external stakeholders that meet or exceed clients expectations and...

  • Regional Administrator

    1 week ago

    Port Elizabeth, South Africa Masthead (Pty) Ltd Full time

    At Masthead (Pty) Ltd, our passion is keeping businesses in business. As a national supplier of practice management and business development services, and compliance monitoring of FAIS, FICA, POPI, and NCR, Masthead assists Independent Financial Advisors, corporate FSPs and other business sectors throughout South Africa so they can stay in business, improve...

  • Regional Sales Manager

    1 week ago

    Port Elizabeth, South Africa Dasy group of companies Full time

    Regional sales manager for Sauce, Spice and Garlic company in PE - Manage sales reps - Regional key accounts - Manage sales agents - Achieve sales targets - Store visits - Cold calling MUST HAVE FMCG EXP - NON NEG Work Location: In person

  • Regional Consultant

    1 week ago

    Cape Town, South Africa Futurelink Global Recruitment Full time

    **Introduction** Our client based in Cape Town is looking for a Regional Consultant to join their team and oversee the Western Cape and Eastern Cape: Port Elizabeth regions. **The primary purpose of this role is**: - To liaise with, assist, consult and advise existing and prospective members on labour relations, human resources, employment equity and...

  • Regional Sales Manager

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Headhunters Full time R500 000 - R1 500 000 per year

    Our national client operating in the Manufacturing and Distribution Industry, is seeking to employ a Regional Sales Manager to their team based in Port Elizabeth.A proudly South African manufacturer and distributor of high-quality sauces, marinades, dressings, spices, spice blends, herbs and garlic products.With a strong footprint in national FMCG retail and...

  • Regional Sales Manager

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa Headhunters Full time

    Our national client operating in the Manufacturing and Distribution Industry, is seeking to employ a Regional Sales Manager to their team based in Port Elizabeth.A proudly South African manufacturer and distributor of high-quality sauces, marinades, dressings, spices, spice blends, herbs and garlic products.With a strong footprint in national FMCG retail and...

  • Regional Customer Consultant

    4 weeks ago

    Cape Town, South Africa Dis-Chem Full time

    Dis-Chem Pharmacies' in the Western Cape Region has an opportunity available for a Regional Customer Consultant to join the team. Overview The main purpose of this role will be to oversee, escalates and reports on all customer queries, complaints and compliments, providing customers with the quickest assistance possible. Minimum Requirements Grade 12 /...

  • Regional People Partner

    2 hours ago

    Eastern Cape, South Africa Shoprite Group Full time

    Closing Date- 2024/12/29- Reference Number- SHO241220-4- Job Title- Regional People Partner- Job Type- Permanent- Location - Country- South Africa- Location - Province- Eastern Cape- Location - Town or City- Gqeberha- Purpose of the Job**Join Medirite as a Regional People Partner in the Eastern Cape!** Are you passionate about driving people-focused...