Travel Specialist

1 week ago

Johannesburg, Gauteng, South Africa MORE Collection Full time R400 000 - R1 200 000 per year

The Travel Specialist will handle booking enquiries in an efficient and professional manner. Being one of the frontline individuals for our international travel partners.

Key Focus Areas

Reservations & Communications

  • Develop and manage agent relationships by providing excellent customer service to our agents by highly responsive and suppling detailed, high-quality itineraries including MFC properties as well as preferred partner inclusions where appropriate.
  • Third party bookings including flights, airport services, transfers and guests experiences
  • Create and manage the booking process in all systems including ResRequest / Tourplan / Safari Portal
  • Follow up on quotes and maintain regular communication with agents.
  • Monitor and record reason for unconverted quotes and releases.
  • Booking sales tracking and achievement of sales targets both quarterly and annually
  • Booking margin reporting and accountability
  • Quality assurance of tailor-made itineraries
  • Payment facilitation – for both incoming payments, as well as supplier payments
  • Post-sale administration assistance
  • Database upkeep and maintenance in accordance with the POPIA act
  • Resolving any agent/guest complaints timeously.
  • Any other ad hoc tasks required by manager.
  • Be the MC brand ambassador in your dealings, living the MFC Purpose & Values.

Growth and Learning

  • Attend inhouse destination and product training thus remaining at the forefront of unbiased and expert advice
  • Travel both locally and regionally when required
  • Provide detailed travel feedback to the team with the intention to build on knowledge sharing

Requirements

  • Matric - Tertiary qualification in Travel and Tourism - Min 5 years' experience as a travel specialist/consultant dealing with agent
  • Proven travel sales ability, with a strong focus on customer service
  • Excellent verbal and written communication skills
  • Ability to deal with agents in a professional and courteous manner
  • Above average computer literacy, have experience working in ResRequest / Tourplan / Safari Portal
  • Experience in selling Southern Africa destinations, East Africa would be a bonus
  • Ability to work under pressure
  • Willingness to work after hours and weekend where required
  • Ability to work independently, and as part of a team.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

  • Excellent attention to detail.
  • Guest focus philosophy, living the MORE brand and driving the MORE experience.
  • Excellent communication skills (written and verbal), practicing honest communication.
  • Team player with positive attitude, enthusiasm, and emotional control.
  • Excellent time management and self-discipline, interpersonal & solution seeking skills.
  • Proactive, use initiative and creative flair when required.
  • Committed and loyal, adaptable, and flexible.
  • Must work accurately under pressure.
  • People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the "thoughtful" value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the "more" value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the "family" value)Act in harmony

Work together

Act inclusively

Make it BETTER (the "continuous improvement" value)

Positively influence

Keep learning

Own it

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