Assistant Branch Manager

Overview:

The core purpose of a Branch Manager is to effectively assist manage the operations and employees of the branch to ensure excellent customer service is delivered internally as well as externally, resulting in optimal recovery ratios being achieved of auctioned off vehicles. The incumbent must be able to analyse dashboards and statistics to translate them into daily action plans in line with sales and operational requirements of the branch, ensure that theft to stock and damages are minimal, whilst maintaining the highest health and safety standards. Maintain excellent customer service levels at the branch, ensuring that the desired client base is achieved and maintained.

General Duties:

• Effectively supervise the operations and employees of the branch as to offer excellent internal and external customer service.
• Opening and closing of branch each day
• Answering of branch calls and returning of any missed calls
• Answering of emails and client queries
• Stock to be well maintained with no additional damages or theft of the stock, reporting of any incidents immediately to your manager
• Forklift planks and tyres to be used and cars that are drivable to be driven to assessment or bond yard
• Walking of branch perimeter each day to ensure all fences are working and no breach has happened
• Branch controller checklist to be completed each day
• Ensure yard is clean and no loose parts are lying around, weed removal is done and grass is short and rubbish removal is done
• Ensure starting batteries are fully charged and in safe working condition
• Ensure phones and company assets are kept safe and in always working condition
• All staff are wearing their PPE
• Offices and bathrooms to be always cleaned and neat
• Ensure forklift checklist is done each day, services to forklift, 2 post lift and generator is up to date
• Supervise the security company and resolve any issues with them

Operational Duties

• Follow our standard operating procedure and complete a checklist for assets delivered to site, (either on a checklist sheet or on our mobile receiving application)
• Complete release checklist with tow truck driver / client or use our GoBid mobile releases Application. Take release photos according to standard operating procedure
• Accurately complete our asset photos standard operating procedure on our GoBid mobile application
• All assets are clean, and signage removed on all sales photos
• License disc and number plates are removed as per standard operating procedure
• All assets to be locked, windows closed, covered in plastic where windows are broken
• Battery terminals to be removed after locking of vehicles
• Ensure all assets are packed in neat rows and assets are in the bay allocation where they should be
• All keys that are received needs to be tagged correctly, recorded in key register, and stored in key room
• Releases and all received assets to be completed and book balanced each day before close of business
• Releasing of keys to clients to be recorded on our system and key register
• Marking of assets for forklift driver to move stock
• Completing the move to bond process on system every hour
• Completing of all outstanding mm codes
• Completing of all verifications on our system as per standard operating procedure
• Stock takes once a month on all assets and keys
• Drawing of a ready for sale list for assets to be moved to sales floor
• Drawing of reports to ensure branch outstanding work is up to date
• All photos to be uploaded by close of business
• All phones to be charged and ready for the next day
• Branch filling to be done neatly and kept up to date
• Assist clients / assessors with viewing of assets or with parts to be removed as per standard operating procedure