Technical Manager

2 days ago

Cape Town, Western Cape, South Africa Network1 Full time R80 000 - R120 000 per year
About the Company
A well-established, Cape Town–based Managed Services Provider (MSP) with a national client footprint is seeking a highly capable Technical Manager to lead its technical operations. The organisation specialises in proactive outsourced IT services, infrastructure management, project delivery, and high-quality technical support. The company is known for its commitment to reliability, standardisation, and delivering an exceptional client experience.
 
Role Overview
The Technical Manager will lead all technical operations within the business, including service delivery, support, engineering, infrastructure management, and project execution.
This is a hands-on leadership position overseeing a team of six technical professionals (four direct and two indirect reports). The role requires strong technical depth, structured people management, and a passion for building a world-class service delivery model.
You will collaborate closely with the CEO, prepare solution designs and project proposals, and play a central role in shaping the company's technical standards, operating model, and long-term infrastructure strategy.

Who We're Looking For
An exceptional technical leader who is:
  • Calm, authoritative, and highly capable in complex environments
  • Strong on discipline, structure, documentation, and process
  • Confident guiding technical teams and enforcing high standards
  • Able to translate complexity into clear, actionable solutions
  • Passionate about building predictable, reliable, and scalable technical operations
You balance firmness with empathy, communicate clearly with clients and non-technical audiences, and make sound decisions under pressure.
 
Key Responsibilities

  1. Technical Leadership & Architecture
  • Define and maintain solution standards, architectures, and change control processes
  • Translate business and client needs into scalable, supportable technical solutions
  • Maintain standardised technology stacks across clients
  • Provide hands-on technical guidance and L1–L3 escalation support
  • Lead root cause analysis and implement long-term remediation
  • Develop per-client infrastructure strategies, documenting risks and recommended improvements
  1. Service Delivery & Support
  • Oversee daily operational support, ensuring SLA and response time adherence
  • Lead and develop a team of six technical staff
  • Drive high-quality ticket management and documentation discipline (Zoho Desk)
  • Own escalation processes and complex incident handling
  • Ensure monitoring and alerting platforms operate effectively
  1. Project & Change Management
  • Plan and deliver projects such as migrations, upgrades, network deployments, and cloud transitions
  • Use project tools such as or MS Planner for scheduling and communication
  • Prepare project scopes, budgets, designs, and risk assessments
  • Coordinate with internal teams and external vendors
  • Enforce formal change management practices
  1. Infrastructure Maintenance & Security
  • Own patching, endpoint security, backup routines, and monitoring standards
  • Maintain compliance and automation policies via Zoho Endpoint Central
  • Enforce security baselines including MFA, conditional access, and firewall standards
  • Conduct configuration audits across M365, firewalls, AV, networks, and servers
  • Run test restores, DR checks, and incident simulations
  1. Team Leadership & Development
  • Manage daily and weekly team routines, escalations, and technical huddles
  • Conduct quarterly reviews and maintain development plans
  • Define certification and skills pathways for team members
  • Plan workforce coverage and manage recruitment for technical roles
  1. Collaboration & Internal Partnerships
  • Work closely with Accounts, Purchasing, and Commercial teams
  • Support sales with technical input and client-facing advisory
  • Maintain strong vendor and supplier relationships
  1. Standards & Compliance
  • Build and enforce SOPs across technical operations
  • Ensure alignment with best-practice MSP frameworks
  • Lead internal compliance and risk assessments
  1. Continuous Improvement
  • Identify automation and efficiency opportunities
  • Drive tooling, monitoring, and endpoint management improvements
  • Maintain and present a technical improvement roadmap
Key Performance Indicators:
  • SLA performance and backlog management
  • Documentation quality and technical communication
  • On-time, on-budget project delivery
  • Patch/security compliance and infrastructure stability
  • Team performance, growth, and retention
  • Client satisfaction and reduction in escalations
  • Reduction in reactive tickets and repeat issues
Required Technical Skills:
  • Microsoft 365 / Office 365 administration & architecture
  • Zoho Endpoint Central (device management, automation, compliance)
  • GravityZone antivirus / EDR
  • Zoho Desk ticketing
  • Strong networking fundamentals
  • FortiGate firewalls (SD-WAN, VPNs, policies)
  • Monitoring platforms (ideally Zabbix)
  • Project management platforms preferred)
Preferred Skills:
  • 3CX phone systems
  • Dropbox
  • Hikvision CCTV
  • TeamViewer
  • Collaboration platforms such as Miro
Experience & Qualifications:
  • Bachelor's degree in IT or related field
  • 5–7+ years in an MSP environment
  • Proven leadership of small to mid-sized technical teams
  • Strong hands-on engineering skills (especially Microsoft 365 and networking)
  • Experience with project delivery and lifecycle planning
  • Client-facing communication and advisory capability
Certifications (advantageous):
  • Microsoft 365 / Azure Administrator
  • ITIL Foundation
  • Fortinet NSE
  • Project management certifications
Don't miss out, apply today

  • Technical Manager

    1 week ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R120 000 - R180 000 per year

    Hire Result's client is seeking a highly skilled and experienced Technical Manager to oversee all technical aspects of our production processes. The ideal candidate will have a strong background in engineering, product development, and manufacturing within the homeware industry. The Technical Manager will be responsible for ensuring the quality, efficiency,...

  • blueberry development farm manager – fm2362

    2 weeks ago

    Cape Town, Western Cape, South Africa Farm Manager SA Full time R104 000 - R208 000 per year

    Atlantis Area – Western Cape: This position requires a candidate with extensive knowledge managing and developing of Blueberry farms from the ground up.‍MINIMUM REQUIREMENTSAgricultural Diploma / Degree advantageous.5 years management experience preferably in blueberries.Strong technical knowledge in IPM, fertilization practices and irrigation.Good...

  • Regional Technical Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time R500 000 - R1 200 000 per year

    Main Purpose of Job:To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.Qualifications & Experience:Relevant Degree or equivalent5-8 years' experience in a Security industryExtensive Technical ExperiencePeople management experienceJob Requirements & Other Attributes:Computer Literate...

  • Project Technical Manager

    1 week ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R120 000 - R180 000 per year

    Hire Resolve is currently seeking a Project Technical Manager to join our client's dynamic team in Cape Town. The successful candidate will play a crucial role in overseeing technical aspects of projects, ensuring they are completed on time, within scope, and in alignment with project specifications.Responsibilities: Support to Structuring Phase of...

  • Project Technical Manager

    1 week ago

    Cape Town, Western Cape, South Africa Scatec Full time R1 200 000 - R2 400 000 per year

    OverviewWant to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Since the establishment in 2007, Scatec has acquired extensive knowledge and experience in developing, building and operating solar power plants and we continue to deepen our market position and broaden our offerings. Driven by our company...

  • National Technical Manager

    56 minutes ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    We are seeking a dynamic and experienced National Technical Manager to lead and develop our network of technicians across South Africa. This role combines leadership, technical expertise, and operational oversight, offering the opportunity to make a real impact on the quality and efficiency of our technical services nationwide.Key Responsibilities:Technician...

  • Technical Systems Manager

    1 week ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R800 000 - R1 200 000 per year

    Responsibilities: Manage multiple business stakeholders Accountable for the delivery of value as defined by the Product owner and ensure quality solutions and system stability Define and maintain long term Product Technology Roadmap(s) and align with company technology strategy. Provide subject matter expertise on best practices in the product team...

  • it technical project manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Digital Virgo Full time R1 200 000 - R1 800 000 per year

    Company DescriptionDigital Virgo is a global leader in mobile payment and monetization through direct carrier billing (DCB). We operate in over 40 countries and partner with telecom operators and merchants to deploy high-impact payment and content services. Our Technical Project Managers ensure local project success by aligning business objectives with...

  • Facilities Technical Manager

    2 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R300 000 - R420 000 per year

    Facilities Technical Manager Join a fast-growing gelato brand and keep a dynamic retail network running smoothly Cape Town | R25 000 to R35 000 per month CTC | 8am to 5pm + on-call/standby About Our Client Our client is an expanding gelato business with multiple high-traffic retail stores across Cape Town. Known for quality, innovation, and a vibrant brand...

  • Technical IT Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Bluecube Technology Solutions - An Ekco Company Full time R900 000 - R1 200 000 per year

    This website uses cookies to ensure you get the best experience.Ekco and our selected partners use cookies and similar technologies (together "cookies") that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.See our Cookie Policy to read...