eCommerce Key Account Manager

2 weeks ago

Cape Town, Western Cape, South Africa Syntech Full time R1 000 000 - R1 200 000 per year
Job Advert Summary

The Key Account Manager (KAM) will be responsible for growing Syntech's commercial relationships with leading eCommerce retailers, driving sales and strategic growth across the portfolio. This role blends strategic planning with hands-on execution, demanding adaptability, strong analytical capability, and a deep understanding of South Africa's Retail and eComm landscape.

The ideal candidate will demonstrate commercial acumen, sound judgment, and market awareness, with the ability to negotiate and execute complex strategies that deliver sustained (and improved) market growth, margins, and strengthened retailer partnerships.



Minimum Requirements

Experience

  • 3 years' experience in eComm account management with a proven record of delivering measurable growth and significant milestones.
  • Direct experience managing major online retail accounts (Takealot, Amazon, Makro, ODO, etc.).
  • Experience within IT or Consumer Electronics distribution into retail channels is also advantageous.

Skills

  • Strong commercial and negotiation skills with P&L understanding and promotional modelling experience.
  • Advanced Excel proficiency (formulas, pivot tables) and strong command of the Microsoft Office suite for analysis, reporting, daily work, and presentations.
  • Proven ability to influence and manage stakeholders across internal departments and external partners (both above and below their station).
  • Skilled in category planning, assortment strategy, and pricing optimisation to drive sales and manage profitability.
  • Analytical and data-driven mindset with the ability to interpret performance metrics and translate insights into long-term vision and short-term actions.
  • Excellent communication and presentation skills, capable of simplifying complex information for diverse audiences.

Technical Aptitude

  • Comfortable operating in a technology-driven, fast-paced sales environment - ideally within consumer electronics or IT hardware categories.
  • Ability to leverage data, automation, and digital tools to enhance efficiency.
  • Understanding of AI and eComm platforms is advantageous.

Work Ethic

  • Highly organised, detail-oriented, and capable of managing multiple priorities in a high-output environment.
  • Proactive and self-motivated, with a hands-on approach to resolving operational or strategic challenges.
  • Demonstrates accountability and consistent follow-through on deliverables and deadlines.
  • Thrives under pressure, maintaining a calm, solution-oriented mindset during stressful periods.

Attitude

  • Positive, collaborative, and coachable, with a strong growth mindset.
  • Results-driven (short-medium term executions) while also maintaining focus on long-term brand, partner, disti, and margin health.
  • Adaptable and resilient in the face of change, challenges, and evolving priorities.
  • Customer-obsessed, with a passion for delivering value and building lasting partnerships.

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