Assistant Store Manager

7 days ago

Newcastle, KwaZulu-Natal, South Africa Cash Crusaders Retail (Pty) Ltd Full time R800 000 - R1 050 000 per year

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

  • Drive store performance to achieve and exceed sales targets.

  • Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

  • Ensure consistent implementation of merchandising and marketing standards.

  • Attract and retain a strong and loyal customer base.

Inventory Management

  • Oversee inventory controls and ensure effective stock management.

  • Monitor store performance in line with stock availability and customer demand.

Customer Service

  • Ensure exceptional customer experiences that exceed expectations.

  • Review and act on Mystery Shopper reports and customer feedback.

  • Resolve product and service-related complaints quickly and effectively.

  • Lead by example in reinforcing a customer-first culture among staff.

People Management

  • Train, develop and motivate staff to reach full potential.

  • Plan for succession and promote internal growth.

  • Manage performance consistently and fairly.

  • Foster a positive, engaging and productive working environment.

Administration & Compliance

  • Ensure strict adherence to company policies, systems, and procedures.

  • Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We're Looking For:

  • Proven retail management experience

  • Strong leadership and people management skills

  • Excellent communication and organisational skills

  • Target and results-oriented mindset

  • Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

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