service manager

2 days ago

Brits, North-West, South Africa TLAMELOS BUSINESS SOLUTIONS (TBS&BENZ) Full time R400 000 - R800 000 per year

JOB DESCRIPTION – SERVICE MANAGER (Brits Branch)

Job Title: Service Manager

Company: TBS Workshop

Location: Brits, North West

Employment Type: Full-Time

Salary: Market-related

Working Hours: Monday – Friday (08:00–17:00) and Saturday (08:00–13:00)

About TBS Workshop

TBS Workshop is a trusted automotive workshop specialising in vehicle servicing, repairs, diagnostics, and maintenance for all makes and models. We are committed to delivering reliable workmanship, excellent customer service, and fast turnaround times. We are looking for an experienced Service Manager to oversee our Brits branch and ensure smooth, efficient, and professional daily operations.

Role Purpose

The Service Manager will be responsible for the overall management of the workshop, including staff supervision, workflow planning, quality control, and customer satisfaction. The ideal candidate will drive productivity, maintain high service standards, and contribute to the growth and profitability of the branch.

Key Responsibilities

  • Manage and coordinate all daily workshop operations
  • Lead, supervise, and support technicians, mechanics, and workshop staff
  • Ensure all vehicle servicing, repairs, and diagnostics are completed to a high standard
  • Handle customer consultations, quotations, job cards, and bookings
  • Allocate and schedule jobs to maximise productivity and turnaround time
  • Conduct quality checks before vehicles are released to clients
  • Provide professional resolution to customer queries and service issues
  • Maintain accurate service records, reports, and documentation
  • Implement and enforce workshop processes, safety procedures, and company policies
  • Monitor productivity, labour hours, and workshop targets
  • Coach, motivate, and mentor staff to improve skills and performance
  • Collaborate with management on operational improvements and growth strategies
  • Maintain a clean, organised, and safe workshop environment

Minimum Requirements

  • 7+ years experience in an automotive workshop environment
  • Proven experience as a Service Manager or Workshop Manager
  • Strong technical knowledge of vehicle servicing, repairs, and diagnostics (all brands)
  • Leadership experience with the ability to manage a team effectively
  • Excellent customer service and communication skills
  • Valid driver's license
  • Ability to work under pressure and meet deadlines
  • Professional, disciplined, and organised

Skills & Competencies

  • Strong leadership and team management ability
  • Excellent problem-solving and decision-making skills
  • High attention to detail and quality control
  • Strong administrative and organisational ability
  • Customer-focused, professional, and service-driven
  • Conflict management and issue resolution skills
  • Good planning, reporting, and time-management abilities

What We Offer

  • Market-related salary
  • Supportive and professional work environment
  • Opportunity for growth and leadership development
  • Be part of a reputable and growing automotive team

Application Process

Applicants must apply directly via Indeed.

Only shortlisted candidates will be contacted.

Job Type: Full-time

Work Location: In person

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