Customer Service and Resource Recovery Operator

• Are you looking to align your experience with Civil Construction and Customer Service? Are you passionate about reducing waste to landfill?
• Support better environmental and economic outcomes for our community.
• Permanent full-time position available – 38 hours per week.

City of Newcastle (CN) is seeking a Customer Service Resource and Recovery Operator to provide high-level customer service standards and cleanliness to our community members whilst maximising the recovery of target resources and reducing waste to landfill at our Resource Recovery Centre at our Summerhill Waste Management Centre.

As the Customer Service and Resource Recovery Operator, you will be seen as the 'champion' of recovery, recycling and improving our environment and one of the main interaction points for our customers, providing education on ways to reduce waste to landfill and promoting sustainable practices whilst assisting in giving directions to how our visitors can safely reach the appropriate disposal and recycling locations.

With a keen eye for detail and your loader excavator and hook truck operation experience, you will be able identify and extract recoverable materials from the waste stream to avoid landfill and sorting these nominated materials into their designated locations resulting in reduction of cost to CN, our customers, and the environment.

Find out more about your new career by viewing the position description here.

Why join CN?

• 38-hour working week with a 9-day fortnight option available
• 4 weeks of annual leave, 3 weeks of personal leave plus 2 additional paid public holidays
• 17.5% annual leave loading yearly payment 
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $12.90 per week
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups

Life at CN

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city. We are proud to deliver services valued by our community. 

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Application Closing Date: Wednesday 10 December 2025

Remuneration: $70, % Superannuation per annum for a 38-hour week.

Contact: Matthew Franks – Customer Service & Resource Recovery Team Leader –

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.