Credit Controller

2 weeks ago

Sandton South Africa Profession Hub Full time R900 000 - R1 200 000 per year

Description

Our client is searching for a Credit Controller for a 12 month contract to join their team in Sandton (Hybrid)

Main Purpose of Role

  • To ensure that the company gets paid on time, manages its credit risk effectively, and maintains healthy cash flow while protecting customer relationships.

Required Minimum Education / Training

  • At least a Degree or National Diploma in Credit Management or Accounting
  • Proficient in MS Office packages i.e. MS Word, Excel, Outlook.
  • Accpac and Microsoft Dynamics knowledge (advantage).

Required Minimum Work Experience

  • Minimum of 4 - 5 years' Credit Control and CRM Experience.
  • Strong experience in collecting outstanding debts professionally and within agreed timelines.

Technical and Behavioural Competencies Required

Technical

  • Microsoft Dynamics package (advantage)
  • Sage300/ Accpac (advantage)
  • MS Office
  • Intermediary to Advanced Excel
  • Strong Reconciliation skills
  • Accounts Receivables Reporting and Analysis skills
  • Credit Management policies and procedures knowledge
  • Familiarity with automation tools (advantage)
  • Good understanding of the order to cash process

Behavioural

  • Analytical
  • Establish and maintain solid relationship with customers including all relevant stakeholders
  • Attention to detail
  • Ability to work under pressure and multi-task
  • Team contribution
  • Business acumen
  • Communication skills both written and verbal
  • Negotiation skills
  • Target driven
  • Good Telephone etiquette
  • Problem solving
  • Innovative
  • Time management & prioritisation
  • Customer service orientation

Key Performance Areas

  • Ensure policies and procedures are always adhered to
  • Perform credit checks on new and existing customers
  • Creation of customer accounts as per agreed SLA
  • Efficient and timeous collection of payments within target and performance driven KPI's
  • Follow up on overdue accounts
  • Capturing of customer payments to the correct account
  • Apply customer payments according to customer remittances
  • Distribute customer statements and invoices
  • Meet with customers and arrange payment plan
  • Send demand letters to overdue customers
  • Place overdue accounts on hold.
  • Handover bad debts.
  • Resolving customer queries and ensure all tickets are closed once resolved on ZOHO desk
  • Communicate effectively with internal departments to resolve customer queries
  • Reconciliation of debtor's accounts
  • Submit debit order run
  • Attend to unpaid debit orders
  • Month end age analysis report with commentary
  • Prepare weekly subsequent payment report
  • Submit weekly age analysis report for overdue accounts
  • Present risk customers to the risk committee bi-weekly
  • Process refunds and adjustment journals
  • Ensure customer master data is up to date and accurate
  • Attend to audit samples during external and internal audit

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