Restaurant General Manager

1 week ago

Cape Town, Western Cape, South Africa West Coast Group Full time R1 200 000 - R2 400 000 per year

Position Overview

The
General Manager (GM)
is responsible for the overall performance, profitability, and smooth operation of the restaurant. The GM ensures that all company standards, procedures, and brand values are consistently upheld while driving sales, maintaining exceptional guest satisfaction, and leading a motivated, high-performing team.

Minimum Requirements

  • Minimum 5 years' experience
    in a restaurant environment
  • Minimum 2 years' experience
    in a
    General Manager role
  • Strong operational, financial, and people management skills
  • Proven track record in achieving revenue, profit, and service targets
  • Excellent leadership, communication, and problem-solving abilities
  • Computer literate (POS systems, MS Office, stock and labour systems)
  • Valid driver's license and reliable transport

Key Responsibilities

Operational Management

  • Ensure daily smooth running of all restaurant operations (FOH & BOH)
  • Implement and enforce company standards for quality, service, cleanliness, and safety
  • Oversee opening and closing procedures and ensure all equipment and systems are functioning

Financial Performance

  • Achieve monthly turnover, cost, and profit targets
  • Control costs: labour, stock, wastage, and utilities
  • Complete daily, weekly, and monthly financial reporting accurately and on time
  • Manage cash-ups, banking, and financial reconciliations

People Leadership

  • Recruit, train, and manage a strong restaurant team
  • Set performance standards and conduct regular performance reviews
  • Maintain a positive work culture and ensure staff motivation and retention

Customer Experience

  • Drive exceptional guest satisfaction and handle escalated complaints
  • Maintain consistent brand standards and guest service excellence
  • Monitor and act on guest feedback (in-person, social media, and review platforms)

Compliance & Safety

  • Ensure compliance with all health, safety, hygiene, and liquor regulations
  • Conduct regular audits and staff training on compliance and safety procedures

Marketing & Sales

  • Implement local store marketing initiatives
  • Monitor competitor activity and identify opportunities to grow market share
  • Collaborate with head office on promotions, events, and brand activations

Key Competencies

  • Leadership and team motivation
  • Strategic thinking and commercial acumen
  • Communication and interpersonal skills
  • Attention to detail and operational discipline
  • Adaptability and ability to work under pressure

Remuneration

  • Competitive salary (based on experience)
  • Performance-based incentives
  • Company benefits (if applicable)

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