Desktop Support Technician

1 week ago

Pretoria, Gauteng, South Africa TreasuryONE Pty Ltd Full time R80 000 - R120 000 per year
Purpose of the Role

The Desktop Support Technician provides first-line technical support to end-users, ensuring that all devices, systems, and applications operate reliably and securely.
This entry-level position focuses on user assistance, desktop troubleshooting, and device management while offering exposure to cloud technologies and modern workplace tools within a structured IT environment.

Key Responsibilities

User Support and Troubleshooting
  • Deliver prompt technical support for desktop, laptop, and mobile device issues.
  • Install, configure, and maintain operating systems, applications, and peripherals.
  • Resolve problems related to Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
  • Support users with printer setup, network access, and hardware connectivity.
  • Escalate complex incidents to senior team members where appropriate.
Systems and Cloud Assistance
  • Support users in navigating cloud-based platforms such as Microsoft 365 and Azure.
  • Perform basic account administration, including password resets and access management.
  • Assist with endpoint protection, software updates, and patch management.
  • Contribute to cloud migration and automation initiatives under supervision.
Operations and Documentation
  • Record and track support requests and resolutions within the service system.
  • Maintain accurate IT documentation, user guides, and inventory records.
  • Support hardware and software asset management activities.
  • Follow established IT procedures to uphold compliance, security, and service standards.
Experience and Qualifications
  • Education: IT Diploma, CompTIA A+/N+, or relevant certification (required).
  • Experience: 1-2 years in IT support or a service desk environment (preferred).
  • Sound understanding of Windows desktop environments and Microsoft 365.
  • Familiarity with cloud platforms such as Azure or Google Workspace (advantageous).
  • Strong problem-solving ability and commitment to excellent customer service.
  • Clear, confident communication skills for assisting non-technical users.

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