IT Support Level 2/3

3 days ago

Johannesburg, Gauteng, South Africa Exclusively Remote Full time US$60 000 - US$90 000 per year


IT Support Level 2/3 Technician - Remote (US-Based MSP)

Company Overview:
Our client, an innovative and evolving IT company based in the US, focuses on leveraging new technologies to simplify the world of technology. As a fast-growing company, they are seeking motivated Tier 2 or Tier 3 IT Technicians to join their dynamic team. The company's goal is to revolutionize the industry with fresh ideas and cutting-edge solutions.

Competencies:

  • 4+ years of experience in Level 2/3 Helpdesk support.
  • Proficient in:
    • Microsoft Intune
    • Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, etc.)
    • Office 365 Compliance Center
    • Office 365 Security Center
    • Email security and configuration
    • OneDrive for Business
    • Azure fundamentals and management
    • Desktop troubleshooting (Windows & macOS environments)
    • Networking knowledge (basic troubleshooting, DHCP, LANs, VLANs, Subnets, etc.)
    • Printer troubleshooting
    • Hardware troubleshooting

Key Areas of Focus:

  • Azure & Office 365: Expertise in the backend of Office 365 including Exchange, Intune, OneDrive, SharePoint, and Admin centers (Security, Compliance, Defender, Endpoint Manager).
  • Email & Exchange: Handling DNS configurations for email, email protocols, migrations, troubleshooting email delivery issues, and ensuring email security.
  • Security & Compliance: Knowledge of Office 365 Security features and compliance standards.
  • Networking: Familiarity with DHCP, LANs, VLANs, subnets, and connectivity troubleshooting.

Expected Responsibilities:

  • Manage and stay on top of assigned workload.
  • Maintain strong, helpful, and professional relationships with clients.
  • Keep tickets updated and resolve issues in a timely manner.
  • Assist with project work and occasional onsite tasks.
  • Provide after-hours on-call support as needed.
  • Proactively identify and resolve potential issues before they escalate.

Preferred Qualifications: (Not Essential)

  • CCNA certification (Preferred)
  • Microsoft Certified: Azure Fundamentals (Preferred)
  • Microsoft 365 Certified: Enterprise Administrator Expert (Preferred)

  • IT Support Lvl 2/3

    3 days ago

    Johannesburg, Gauteng, South Africa Exclusively Remote Full time R90 000 - R120 000 per year

    We are seeking an experienced IT Support Level 2/3 professional with a strong background working in a Managed Service Provider (MSP) environment. The ideal candidate will have extensive knowledge of Microsoft 365, security features, Microsoft Autopilot, Microsoft Intune, and Azure Active Directory (Azure AD).You will be responsible for delivering advanced...

  • Level 2 Support Engineer

    3 days ago

    Johannesburg, Gauteng, South Africa Numata Full time R40 000 - R60 000 per year

    Level 2 Support Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Engaging directly with clients, you are expected to be professional, and helpful and to aid with a sense of urgency, regardless of the level of incident. You will aim to exceed...

  • Level 3 IT Engineer

    1 week ago

    Johannesburg, Gauteng, South Africa WESTECH Full time R900 000 - R1 200 000 per year

    Company DescriptionWestech is a professional IT Support and Services company dedicated to providing IT Stability and Security to companies across South Africa. Serving a wide range of industries such as engineering, mining, aviation, consulting, and media, Westech aims to enhance efficiency, productivity, and profitability. The company is recognized as the...

  • Level 2 SQL DBA

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R600 000 - R1 500 000 per year

    Level 2 SQL DBA - 3 Month ContractResponsibilities:Install, configure, and maintain SQL Server databases.Monitor database performance and implement tuning strategies.Perform regular backups and recovery procedures.Ensure high availability and disaster recovery solutions (e.g., Always On, Log Shipping).Manage database security, roles, and permissions.Develop...

  • Level 2 Service Desk Agent

    3 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time R90 000 - R120 000 per year

    A South African information and communications technology (ICT) provider that offers voice, data, and cloud solutions to businesses, is seeking a Level 2 Service Desk Agent to provide advanced remote technical support for their clients' VOIP and Connectivity solutions. This role involves handling incoming customer faults and requests via phone and email,...

  • Level 2 Engineer

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year

    Job purpose: As a Level 2 Engineer you'll be responsible for the analysis of data and information within the company. You will work closely with other teams to gather, cleanse and make sense of raw data so that it can be used by other departments or in further analysis. You will also help ensure that systems are configured correctly and securely, as well as...

  • Level 1 Support Engineer

    1 week ago

    Johannesburg, Gauteng, South Africa Numata Full time £25 000 - £35 000 per year

    A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support.Experience Level:Entry-Level: Generally, 1-2 years of experience in IT support or a related field.Internship or...

  • Level 2 Engineer

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R900 000 - R1 200 000 per year

    Job purpose: The role is responsible for providing advanced technical expertise in the area of data analytics and analytics. This will include delivering results from a wide range of data sources, including event logs, information systems audit trail reports, application performance metrics and user behaviour analysis. The successful candidate should be able...

  • Engineer (Level 3)

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year

    Job purpose: As a Data Analyst, you'll be responsible for the analysis of data and information within the company. You will work closely with other teams to gather, cleanse and make sense of raw data so that it can be used by other departments or in further analysis. You will also help ensure that systems are configured correctly and securely, as well as...

  • Systems Engineer 3

    5 days ago

    Johannesburg, Gauteng, South Africa NTT DATA Full time R400 000 - R800 000 per year

    We are seeking a skilled and experienced Systems Engineer with 3 to 4 years of Tier 2 support experience. The ideal candidate will have a strong background in Microsoft 365, cloud platforms (AWS and Azure), and enterprise infrastructure technologies. This role involves maintaining, supporting, and optimizing our IT systems and infrastructure to ensure high...