Systems Analyst

Job Reference Number: Recruit163

Department: Tax

Business Unit:

Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: Market Related

The Systems Analyst takes responsibility for analysing client needs, translating them into technical specifications for digital application development, ensuring that the implemented solutions meet the expected standards and user experience. They will engage client stakeholders to understand and analyse new business needs, define the technical scope and translate it into functional requirements.

Job Description

Responsibilities/Tasks:

• Establish and maintain a trustful and engaged relationship with stakeholders through effective communication, expectation management and positive engagement.

• Understand client needs and collaborate with internal and external teams, to deliver tailored and effective digital solutions.

• Analyse problem statements to define scope and functional requirements to enhance current platforms to deliver expected customer experiences.

• Define technical integration requirements to third party services.

• Formulate functional requirements documentation for approval, prior to development commencing.

• Collaborate with the user experience and interface designers to deliver the optimal interface taking cognizance of CX, UX and UI best practice principles.

• Collaborate with the development team to ensure the delivery of the anticipated features.

• Create test cases for each user role to ensure the individual engagements have been catered for correctly.

• Test the solution developed to ensure it delivers the standard of quality and features expected.

• Manage the user acceptance testing cycle to ensure possible defects are resolved timeously.

• Provide post-production support to define and implement any production fixes.

• Provide system user guides and training, where applicable.

• Review platform engagement reporting to identify any enhancements that may improve customer experience or system efficiency.

• Gain and grow domain knowledge within the customers business context.

Closing date: 19th of December 2025

Position type: Permanent

Job Requirements

Minimum Requirements

.Degree or diploma in Information Systems.

.Proven experience of at least 2 years, in development and/or analysis of systems, within the bespoke software development industry.

.Proficient understanding of software development life cycle (SDLC).

.Excellent communication and interpersonal skills.

.Ability to manage multiple projects simultaneously.

.Strong problem-solving and negotiation skills.

.Proficient user of Microsoft Office applications.

.Proficient in software design, user interface and customer experience principles.

Skills and Knowledge requirements

• Analytical: systematically evaluate information, identify patterns, draw conclusions and make well informed decisions. Breaking complex situations into smaller manageable parts.

• Communication: excellent presentation, verbal and written communication, for effective client and internal team interactions.

• Relationship management: ability to build and maintain strong relationships both within client divisions and internal teams.

• Problem solving: strong analytical skills to address client requirements, needs and issues, to help find an effective solution.

• Detail orientated: pay close attention to small details, ensuring accuracy and thoroughness to achieve high quality results.

• Technical understanding: knowledge of software development processes and methodologies, to be able to communicate with both technical and non-technical stakeholders.

• Time management: efficiently managing time and prioritizing tasks within the team, to meet deadlines.

• Team collaboration: ability to work collaboratively with internal team and clients, to deliver high quality solutions to client.

• Critical thinking: proficiency in critical thinking and the ability to ask probing questions to effectively find solutions.

• Software development processes: understanding the software development life cycles, methodologies (e.g., Agile, Scrum), and best practices.

• Industry trends: awareness of current trends and developments in the bespoke software development industry, as well as monitoring trends affecting client's products and services.

• Market analysis: ability to analyse market trends and competitor activities.

• Business acumen: understanding of business operations, financial principles, and efficient administration.

Personal Profile

• Self-motivated with ability to work independently and interdependently, towards achieving personal, team, company and client goals.

• Prioritize client needs and strive to exceed expectations.

• Analytical with strong critical thinking and problem-solving abilities.

• Organized, structured and detail orientated.

• Exceptional business communication skills (both written and verbal).

• Open, approachable and empathetic, whilst being assertive and professional.

• Ability to thrive in a fast-paced and dynamic project environment.

• Comfortable with constant change.

• Results-driven and willing to be measured by achievements.

• Not afraid to ask for advice and assistance.

• Takes initiative and is always looking for ways to improve, personally, within client engagements and business processes.

• Own transport for occasional travel within Johannesburg and Pretoria.

• Home office setup for remote working, including a reliable and uninterrupted internet connection, with a minimum of 20MBps up and down speed.