Talent Pool: Walk In Consultant MMH251128-8
15 hours ago
Role Purpose
To provide walk-in clients (Members and Potential Members, Providers and Brokers) with resolution to all queries raised, as well as to provide quality feedback to clients on written correspondence. In addition, to attend to virtual walk-in members via the WEB.
Requirements
- Matric
- At least 2-3 years of industry experience in a customer service capacity is essential
- Good understanding of the Medical Scheme Administration industry is essential
- 2-3 years of customer service experience within Momentum Medical Scheme is essential
- Knowledge of Moto Health Care is an advantage
- Knowledge of the Virtual platform is an advantage
- Being Well-presented and groomed as you would be client-facing is essential
Duties and Responsibilities
- Responding to Walk-In Centre clients in a competent, efficient,and professional manner at all times.
- Attend to Virtual walk-in members via the web.
- Taking ownership of client queries and ensuring first-time resolution in a timeous and effective manner.
- Process Provider Web applications.
- Attend to Returned mail docs.
- Ensuring all identified risks are mitigated and escalated through to the appropriate channels.
- Maintenance and management of relationships with a portfolio of brokers and/or the Human Resources or Payroll departments of various clients.
- Front-line internal consultation between MHS, groups, members,brokers, and providers.
- Management of all aspects of the relationship between MHS, groups, members, brokers, and Providers.
- Facilitating communication between the various departments of MHS and these parties.
- Provision of information to the client pertaining to all aspects of all Momentum Medical Scheme and Moto Health Care.
- Effectively liaise with departments to resolve queries.
- To provide feedback to management on the common issues or concerns of members.
- Recording of all queries and interactions with clients onto the workflow system.
- To ensure the required turn around time is met.
- To ensure that all correspondence sent out is of the highest quality.
- To assist with calls when required.
- Maturity to handle difficult situations in a manner that will facilitate the continuation of relationships.
- To assist with any reasonable tasks or requests from Leadership/Business.
-
Sandton, Gauteng, South Africa Momentum Full timeRole PurposeDeliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.RequirementsMatric or equivalent - essentialBusiness related qualification –...
-
Talent Pool: Claims Auditor MMH251128-20
14 hours ago
Sandton, Gauteng, South Africa Momentum Full timeRole PurposeInvestigate claims to determine legitimacy of claims and adherence to product and organisational requirements.RequirementsMatric or equivalent - essentialBachelor's Degree in Business/management, Economics, Law, Mathematics or related - desirable5 – 8 years' experience in an insurance industry claims environmentSound knowledge of Claims...
-
Talent Pool: Client Service Manager MMH251128-27
14 hours ago
Sandton, Gauteng, South Africa Momentum Full timeRole PurposeManage teams responsible for the delivery of Client Service processes, ensure all relevant policies and procedures are followed and regulations are adhered to.RequirementsMatric / Grade 12 (Essential).Relevant business degree (Desirable).Product, process, system and legislation training (Essential).6 - 8 years' experience in financial services...
-
Talent Pool: Claims Administrator MMH251128-2
14 hours ago
Sandton, Gauteng, South Africa Momentum Full timeRole PurposeTo effectively review, process and manage benefit claims within service level agreements and according to company policies and procedures.RequirementsNational Senior Certificate / Grade 12 Certificate - (Essential)A bachelor's degree or equivalent qualification in a relevant field such as business administration, insurance, finance, or a related...
-
Talent Acquisition Specialist
14 hours ago
Sandton, Gauteng, South Africa Dis-Chem Life Full timePurpose of the Role: At Dis-Chem Life, we are building something extraordinary—and to do that, we need extraordinary people. The Talent Acquisition Specialist is the heartbeat of our talent engine, the conduit through which opportunity flows, and the bridge between potential and performance. Reporting to the Head of HR, this role demands far more than...
-
Talent Pool: Data Engineer
14 hours ago
Sandton, Gauteng, South Africa Momentum Group Limited Full timeIntroductionThrough our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters...
-
Talent Pool: BI Developer
14 hours ago
Sandton, Gauteng, South Africa Momentum Group Limited Full timeIntroductionThrough our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters...
-
Sandton, Gauteng, South Africa Momentum Group Limited Full timeIntroductionThrough our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters...
-
Contractor HR: Talent Acquisition Specialist
2 days ago
Sandton, Gauteng, South Africa Toyota SA Full timeDo you envision yourself leading with a team in recruitment that is inspired by the marvels of technology? A team committed & motivated to setting the standard for future hiring and staff retention? If so, you are a good fit for this role.Our Talent Acquisition Specialist looks at developing and implementing effective recruitment strategies, sourcing and...
-
Sandton, Gauteng, South Africa Guardrisk Full timeIntroductionGuardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of...