Lodge Spa Receptionist

1 week ago

Rustenburg Local Municipality NorthWest, South Africa Amani Spa & Wellness Full time R7 000 - R15 000 per year

LODGE SPA RECEPTION

AMANI SPA & WELLNESS PILANESBERG

OUR CULTURE

We are dedicated to our guests' and team members' journey by being authentically human and value driven in our pursuit of excellence.

We deliver transformational experiences, with a people-centric approach and uncompromising standards of excellence, through our commitment to continuous learning and innovation.

We reflect our dedication to each guest and team member's well-being with a culture that encourages authenticity, inclusion, diversity, communication, positivity, and empathy.

We are synonymous with responsible social, economic, and environmental practices, innovation, purpose, and impact, combined with memorable experiences, which inspires a journey of self-discovery for body, mind, and soul and 'wellness as a way of life'.

SCOPE AND PURPOSE

The Spa Receptionist


• Acts as the first point of contact and brand ambassador, delivering a warm, professional, and memorable guest experience.


• Manages reservations, confirmations, and communication efficiently through the spa system.


• Handles cash-ups, reporting, and administrative tasks in line with spa policies and procedures.


• Oversees daily opening and closing, ensuring the spa is immaculate and fully operational.


• Works closely with the team to drive retail sales, and support revenue goals.


• Maintains clear communication with guests, lodge departments, and team members to ensure seamless operations.


• Performs treatments when required, upholding Amani standards of care and professionalism.


• Demonstrates excellent presentation, self-motivation, and commitment to wellness, guest satisfaction, and Amani's culture of excellence.

EDUCATION & SKILLS EXPERIENCE


• Qualified Spa Therapist with a nationally recognised Diploma (minimum 1-year course).


• Minimum 2 years' experience in hospitality environment (lodge spa experience advantageous).


• Strong administrative and organisational skills with experience in spa management software (ChiDesk beneficial).


• Proficient in MS Office (Outlook, Excel, Word) and professional email etiquette.


• Excellent verbal and written communication in English.


• Confident and competent to perform all standard spa treatments when required, with sound homecare and product knowledge.


• Positive, professional attitude with the ability to multitask and remain calm under pressure.

REMUNERATION


• 3-month Fixed Term contract (1 December 2025 – 29 February 2025)


• Basic Salary: R 7 000 with commission from Rand 1: 10% on Services and up to 15% on Retail


• Live-in position: Accommodation (shared) + daily staff meals included.


• Days Off: Scheduled based on occupancy, calculated as equivalent to 1 off day for 3 days worked

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