Services Controller

1 week ago

Cape Town, Western Cape, South Africa Nashua Cape Town Full time R150 000 - R250 000 per year

Job Purpose

To coordinate and manage all incoming service requests on various platforms from Nashua Clients.

Requirements

  • Experience and Qualifications Required
  • Grade 12 / Matric.
  • Computer literate.
  • Customer contact Centre experience will be advantageous.
  • Service Now and Athena experience will be advantageous.
  • Experience in Nashua Service Centre will be advantageous.

Duties & Responsibilities

  • Create incoming incidents and update clients with necessary information.
  • Update Athena errors and resolution errors on Service Now.
  • Manage created incidents according to Nashua KPI's
  • Laise with Credit Control to release all purchase holds.
  • Generate quotations for chargeable incidents.
  • Capture and process required information and documentation for chargeable incidents.
  • Process documentation for delivery / collection of Nashua equipment.
  • Filling of all service-related documentation.
  • Manage and prioritize all Major and SLA clients.
  • Skills and Attributes
  • Excellent communication skills – written and verbal.
  • Efficient in both English and Afrikaans – written and verbal.
  • Professional telephone etiquette.
  • Strong customer focus.
  • Ability to work under pressure.
  • Strong client liaison skills.

Other Assignments

Perform all ad hoc duties as and when requested by Management.

Attend and complete both online and classroom training when required.

Working Conditions

Monday – Friday 08:00 – 17:00.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Please consider your application unsuccessful if you do not hear from us within two weeks.

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