Customer Support Representative

1 week ago


City of Mbombela Mpumalanga, South Africa Playa Bets Full time R200 000 - R250 000 per year

Playa Bets is South Africa's premier betting destination, offering an exciting online, mobile, and retail betting experience for sports enthusiasts and lucky number fans. With a strong national presence and fully licensed operations, Playa Bets is proudly 100% South African and committed to delivering world-class betting opportunities.

Role Description

We are looking for experienced Customer Support Agents to join our team in Mbombela (Nelspruit), Mpumalanga. This is a full-time, on-site role.

As a Customer Support Agent, you will be responsible for assisting customers with their inquiries, resolving issues, processing account adjustments, and ensuring a seamless customer experience. You'll play a key role in maintaining excellent customer relationships and supporting our mission of providing reliable, friendly, and efficient service.

Key Responsibilities

Handle customer queries via phone, email, and in-person

Provide accurate information about betting services and promotions

Resolve complaints and escalate where necessary

Process account updates and adjustments

Maintain a high level of professionalism and customer satisfaction

Qualifications & Requirements

Must reside in Mbombela (Nelspruit), Mpumalanga

Proven experience in customer service or support (experience in betting/gaming industry advantageous)

Strong communication and interpersonal skills

Ability to thrive in a fast-paced environment

Problem-solving skills with attention to detail

Minimum: High school diploma (Matric)

If you are passionate about customer service and meet the requirements, we'd love to hear from you

Location: Mbombela (Nelspruit), Mpumalanga



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