Technical Support
2 days ago
We are seeking a Technical Support & Automation VA with strong problem-solving skills and a systems mindset. This role goes beyond ticket resolution, you will help transform our support function into an AI-powered, scalable operation.
You will handle day-to-day technical support while identifying opportunities to automate workflows, improve response times, and reduce manual effort.
Key Responsibilities
- Handle approximately 10 support tickets per day
- Work daily within HubSpot (ticketing, CRM, and documentation)
- Troubleshoot customer issues and provide efficient resolutions
- Document recurring issues, fixes, and best practices
- Identify opportunities to automate support responses and workflows
- Build and manage email automations for common support cases
- Recommend tools or systems to reduce manual support workload
- Collaborate with the sales team when technical support overlaps with sales needs
Required Skills & Qualifications
- Experience in technical or software support
- Ability to learn new tools and systems quickly
- Strong written communication and documentation skills
- Analytical mindset: solve → document → automate
- Experience with HubSpot or similar CRM/support platforms
- Proactive, organized, and solution-oriented
Nice to Have
- Background in a software or technology company
- Experience using AI tools for support (chatbots, auto-responses, workflows)
- Understanding of customer success and sales–support collaboration
-
L2 Technical Support Consultant
1 week ago
Pretoria, Gauteng, South Africa SupportYourApp Full timePassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
L2 Technical Support Consultant
1 week ago
Pretoria, Gauteng, South Africa SupportYourApp Full timePassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
-
O&M Technical Support
2 days ago
Pretoria, Gauteng, South Africa ExecutivePlacements Full timeRecruiter:West Coast PersonnelJob Ref:CPT000640/SMDate posted:Monday, December 15, 2025Location:Elandsfontein, South AfricaSalary:TCOE R395K TCOE AnnuallySUMMARY:A leading manufacturing company is looking for a skilled O&M Technical Support Technician to join their team in their Elandsfontein, Gauteng facility.POSITION INFO:Non-Negotiable Requirements3 Phase...
-
Technical Support Consultant
2 weeks ago
Pretoria, Gauteng, South Africa SupportYourApp Full timeAre you interested in the world of cloud, networking, and security?For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.Join a team of passionate experts and create tailored solutions that handle day-to-day...
-
Technical Sales Consultant
4 days ago
Pretoria, Gauteng, South Africa Manpower Full timeWe're looking for a motivated Technical Sales Consultant to join our team, working remotely while covering the Pretoria region.In this role, you'll take the lead in supporting installers with technical expertise, training, and on-site assistance, while promoting the full product and service offering. Acting as the link between local market needs and our...
-
Technical Lead
1 week ago
Pretoria, Gauteng, South Africa Collage Recruitment Full timeWe are going to be interviewing very soon. Our client needs someone to start 1st Jan 2026.Our client is looking for an experienced Technical Lead to join our innovative and forward-thinking digital team. They are based in Pretoria. The role is onsite with some flexibility for remote work, but it'snota hybrid role.The successful candidate will take ownership...
-
Technical Account Manager
1 week ago
Pretoria, Gauteng, South Africa Paymentology Full timeAt Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries.Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of...
-
Technical Writer
2 weeks ago
Pretoria, Gauteng, South Africa GEW Technologies (Pty) Ltd Full time R90 000 - R120 000 per yearTechnical WriterJob Requisition ID: 2525Location:Pretoria, ZACompany: GEW Technologies (Pty) LtdAbout the roleWe are seeking a skilled and detailed-oriented Technical Writer to join our team. This role is responsible for clearly and effectively communicating technical information to customers, engineers, test teams and internal stakeholders. The Technical...
-
IT Support Technician
1 week ago
Pretoria, Gauteng, South Africa ICTEngage Full timeJob OverviewApplication Deadline: 29 November 2025Job Location: Pretoria, GautengJob Title: IT Support TechnicianEducation Level: DiplomaJob Level: IntermediateMinimum Experience: 3 - 5 YearsIT Support Technician position available in Pretoria.Our international client is seeking a highly skilled IT Technician to provide advanced technical support and IT...
-
Technical and Operations Executive
2 weeks ago
Pretoria, Gauteng, South Africa Omega People Management Solutions Full timeJoin theNational Chamber of Milling as a Technical & Operations Executive, leading the management of technical, regulatory, and operational activities in support of our mission and Board-driven strategic objectives. Your focus will be on advancing food safety, quality, and compliance across both raw commodities and processed products, while strengthening...