Technical Support

2 days ago


Pretoria, Gauteng, South Africa VAME LTD Full time

We are seeking a Technical Support & Automation VA with strong problem-solving skills and a systems mindset. This role goes beyond ticket resolution, you will help transform our support function into an AI-powered, scalable operation.

You will handle day-to-day technical support while identifying opportunities to automate workflows, improve response times, and reduce manual effort.

Key Responsibilities

  • Handle approximately 10 support tickets per day
  • Work daily within HubSpot (ticketing, CRM, and documentation)
  • Troubleshoot customer issues and provide efficient resolutions
  • Document recurring issues, fixes, and best practices
  • Identify opportunities to automate support responses and workflows
  • Build and manage email automations for common support cases
  • Recommend tools or systems to reduce manual support workload
  • Collaborate with the sales team when technical support overlaps with sales needs

Required Skills & Qualifications

  • Experience in technical or software support
  • Ability to learn new tools and systems quickly
  • Strong written communication and documentation skills
  • Analytical mindset: solve → document → automate
  • Experience with HubSpot or similar CRM/support platforms
  • Proactive, organized, and solution-oriented

Nice to Have

  • Background in a software or technology company
  • Experience using AI tools for support (chatbots, auto-responses, workflows)
  • Understanding of customer success and sales–support collaboration


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