Customer Service Associate

2 weeks ago

Roodepoort, Gauteng, South Africa VL Full time R18 000 - R240 000 per year

General Description

The duties include handling many inbound and outbound messages to and from patients, providers,

facilities, coordinating basic needs, retrieving records and using an EHR as needed.

ROLES AND RESPONSIBILITIES


• Manages inbound and outbound calls, text messages, emails and faxes in a timely manner.


• Responds to customer questions, issues and/or concerns and relays information to the concerned

parties.


• Dispatches messages to proper individual and follows up on needed actions.


• Follows communication "scripts" and general workflows when handling different topics.


• Identifies customers' needs, clarifies information, research emerging issues and provides

solutions.


• Schedules new patients and completes patient charts and intake forms.


• Keeps records of all conversations in command center database in a HIPAA-compliant manner.


• Securely and accurately documents all customer information and completes


• Ensures that work assignments and information gathered from day-to-day work is not shared with

anyone and maintains HIPAA standards of privacy and confidentiality.


• Meets personal/team qualitative and quantitative targets.


• Other administrative tasks as needed.

QUALIFICATIONS


• Strong communication and interpersonal skills and ability to speak clearly and concisely to

customers, vendors, physicians, and care team members.


• Strong customer service skills


• Attention to detail and good ability to handle multiple tasks and requests.


• Organized with confidential client material, appointment tracking, and caseloads.


• Ability to build relationships with customers, work colleagues & vendors.


• Committed, responsible, and abides by high ethical and moral standards.

EDUCATION AND EXPERIENCE:


• Preference for 1-3 years of case management or customer service experience in a healthcare

setting.


• Strong understanding of cultural competency with the target population.


• Experience helping people with health problems – either as employee or fulfilling family

obligations.


• Computer literacy necessary (Microsoft Suite)


• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

Ability to multi-task, organize, and prioritize work.

R CTC)

Requirement: Own Vehicle & License

Monday to Friday - Shift Work (ESTTime)

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