Helpdesk Administrator

7 days ago

Roodepoort, Gauteng, South Africa South African National Blood Service Full time R150 000 - R250 000 per year

Job Description
Key Performance Areas

  • Perform the First Line Support on the Service Desk System to expedite Calls According to agreed SLA's.
  • Administer the Service Desk System effectively and efficiently.
  • Develop and Build Good Customer Relationship by Providing ongoing Support and Resolution of Queries.
  • Administer User Accounts.

Competencies

  • Analytical thinking and attention to detail
  • Problem solving
  • Planning, organising and Monitoring
  • Judgement and decision-making
  • Ethical Behaviour
  • Resilience and Stress Management
  • Drive and Belief in the Cause
  • Flexibility and Adaptability
  • Excellence Orientation
  • Customer Service Orientation
  • Relationship Building Skills
  • Teamwork
  • Communication
  • Knowledge Sharing
  • Customer Service Orientation
  • Ethical Behaviour
  • Engaging Diversity
  • Teamwork
  • SAP/Meditech/SQL/CISCO/RDS proficiency
  • Troubleshooting skills.

Education
Minimum requirements

  • Two or more of the following certifications:CompTIA A , CompTIA N , MCSE, MCP, MCSA, an IT-related degree or diploma.
  • ITIL Foundation certification.

Experience

  • At least 1 year experience in any of the following roles: Support Technician, Helpdesk Administrator or Network Engineer.
  • Active Directory experience.
  • Customer service experience.

Other (knowledge And Skills)

  • Experience in a Service Management environment (Fault Logging).
  • Experience in a Contact centre environment.

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