L1 NOC Engineer

1 day ago

Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time US$120 000 - US$180 000 per year
This role will support a US Client, with hours 6am - 3pm SAST. This role is fully remote and can be worked anywhere in South Africa. It is a junior IT monitoring role, ideally seeking individuals with 1-2 years of experience working for an MSP in an L1/NOC role.

Position Overview:

The NOC (Network Operations Center) Technician is responsible for monitoring, maintaining, and ensuring the health and performance of client systems, servers, and workstations. This role involves performing proactive system checks, responding to alerts, executing scheduled maintenance, and ensuring all environments remain compliant with the business's standards and security policies.

Key Responsibilities:
  • Monitor client infrastructure for alerts and performance issues using the business's monitoring tools.
  • Perform daily, weekly, and monthly system health checks on servers, workstations, and network devices.
  • Respond to and resolve alerts in accordance with defined SLAs.
  • Execute routine maintenance tasks, including patch management, backups, and firmware updates.
  • Document all actions, incidents, and resolutions in the ticketing system with high accuracy.
  • Escalate unresolved or critical issues to Tier 1/2/3 engineers as needed.
  • Ensure all systems remain compliant with the business's security and operational standards.
  • Collaborate with the Service Desk and Engineering teams to improve processes and reduce recurring issues.
  • Participate in after-hours on-call rotation as required.

Technical Focus Areas:
  • Monitoring Tools: Proficiency in RMM platforms and alert management.
  • System Maintenance: Windows Server, Active Directory, patching, and backup verification.
  • Networking: Basic understanding of switches, firewalls, and connectivity troubleshooting.
  • Compliance: Apply security, patching, and documentation standards.

Qualifications:
  • Associate's degree in IT or equivalent experience.
  • 2+ years in an L1 support, NOC or systems monitoring role.
  • Strong knowledge of Windows Server environments and workstation management.
  • Familiarity with RMM tools, ticketing systems, and patch management.
  • Excellent attention to detail and ability to work in a fast-paced environment.
  • Strong communication and documentation skills.

  • Level 3 NOC Engineer

    3 days ago

    Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time US$80 000 - US$140 000 per year

    Position Title: NOC Managed Services Engineer 3 Department: Managed Services Reports To: Sr. Director of Services Working hours: 10pm - 7am SAST Location: Remote Who You Are: An expert at resolving complex technical issues, you serve as a senior support resource for the NOC team. Your deep understanding of infrastructure, monitoring, security, and...

  • L1/L2 Full-stack Software Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Boost Care Full time R336 000 - R840 000 per year

    About BoostBoost works in the Adult Social Care sector in the UK and is on a mission to provide the right information, to the right people, at the right time, enabling all staff working in the sector to provide high quality care to those we care about. We're building an ecosystem of connected compliance software – starting with Learning and Policy...

  • Network Operations Center – Level 2 Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa White Hat Gaming Full time R900 000 - R1 200 000 per year

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...

  • Senior Specialist: Core Data Network

    3 days ago

    Cape Town, Western Cape, South Africa Vodafone Full time

    Your responsibilities will include: Ensure high network availability, performance, and quality of service (QoS) through proactive monitoring and optimization. Perform real-time fault detection, troubleshooting and analysis for high priority Core network incidents during War rooms. Analyze KPI's, alarms, and performance trends to ensure network stability and...

  • Desktop Support Engineer

    7 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R90 000 - R120 000 per year

    Key purpose:The requirement is for a support or administration individual for the Exco Team. The role is to ensure that the likes of boardrooms are set up and the general handling and supporting the well-being of the Exco Teams Desktop Environment. While this role can be seen as a L1 type support role, communication skills are key as the individual will deal...

  • L2 Network Engineer

    7 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 000 000 - R2 500 000 per year

    Key purpose:You will be responsible for planning, implementing and supporting Cisco networks including router/switch configurations. You will be expected to make recommendations on network changes as well as implement them in a timely manner. You will also manage the maintenance of our existing routers and switches, ensuring that they are kept up-to-date...

  • Technical Assistant

    2 weeks ago

    Cape Town, Western Cape, South Africa ElectroMechanica Full time R250 000 - R400 000 per year

    Role SummaryProvides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams. Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required.Key ResponsibilitiesProvide first-line (L1) technical...

  • Network Security Engineer

    1 day ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R400 000 - R800 000 per year

    Key purpose:As a Network Security Engineer, you will be responsible for maintaining and improving the security of our network. This includes identifying vulnerabilities within our network and monitoring these to make sure they are resolved quickly. You'll also manage firewall rules, monitor system performance and help ensure that our systems meet compliance...

  • Managed Services Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa NTT DATA, Inc. Full time R250 000 - R450 000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.The Managed Services Engineer (L1) is...

  • Senior Specialist: Core Data Network

    3 days ago

    Cape Town, Western Cape, South Africa Vodafone Full time

    When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2025.Role Purpose/Business Unit:In this key role, you will be responsible for monitoring, maintaining and optimising events from Core Data Network elements that support Mobile and Enterprise services..The ideal candidate is...