Senior Operations Manager
5 days ago
KEY RESPONSIBILITIES
EXECUTIVE LEADERSHIP & STRATEGIC DIRECTION
Implement strategic initiative
Implement enterprise-wide risk management.
Build, develop, and lead a skilled and compliant HR team.
Drive alignment of business strategy with company objectives.
Oversee operations and enforce adherence to governance,compliance, and ethics.
Build strong relationships with key partners, stakeholders, andshareholders.
BUSINESS DEVELOPMENT & GROWTH
Drive operational leadership and revenue growth initiatives through client retention and customer service initiatives.
Build business networks and manage existing relationships.
Provide short-term and life insurance advice in line with FAIS andTCF.
Partnership management with key insurance partners
RISK MANAGEMENT
Provide risk management advisory services to clients.
Ensure compliance with insurer and regulatory requirements.
Advise on risk minimisation and loss prevention.
CLIENT SERVICE & RETENTION
Develop and enforce world-class client service aligned with FSCA standards.
Oversee policy administration, client communication, and retention strategies
CREDIT CONTROL & COLLECTIONS
Manage premium collections, and commission tracking.
CLAIMS MANAGEMENT
Oversee claims handling and ensure timely, client-focused resolutions.
Support clients throughout the claims process and liaise with insurers.
NON-TECHNICAL SKILLS
Problem-solving.
Excellent leadership and people management skills.
Strong communication and stakeholder engagement abilities.
Data-driven decision-making and analytical skills.
Ability to manage multiple priorities in a fast-paced environment.
Risk Management
VALUES
THE CANDIDATE WILL BE EXPECTED TO OPERATE IN LINE WITH OUR COMPANY VALUES:
PASSION: We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action
and strive for excellence
CARE : We care deeply for ourselves, the people we work with, ourcustomers, the communities we live in, the country we call home andthe planet which hosts us
INTEGRITY : We always do the right thing, even when nobody iswatching
GROWTH: We always strive to make a positive contribution on ourjourney to significance We (us and the business) grow, because our people grow Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough We have the courage to make decisions and to have the tough conversations.
DIVERSITY: We respect and cherish each other and listen to allopinions We are all unique, which makes the "us" stronger Throughcollaboration, we ensure that the whole is greater than the sum of its parts
REQUIREMENTS
QUALIFICATIONS
Matric /Grade 12
BCom in Business Management.
MBA (Advantageous)
EXPERIENCE
7–10 years of experience in operations management, with at least 3 years in a senior leadership role within the financial services industry.
Experience in managing large teams and complex operational environments.
SKILLS AND KNOWLEDGE
Strong understanding of business processes, performance metrics, and compliance requirements.
Strong leadership and management track record
Analytical, and problem-solving skills.
Ability to operate in a fluid and complex environment
A customer-first mindset with a focus on quality and compliance.
Between Years
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