End User Computing Team Lead

1 week ago

Polokwane, Limpopo, South Africa Gijima Hr Full time R1 000 000 - R3 000 000 per year
PURPOSE: 

The purpose of an Infrastructure Team Lead is to oversee and manage a team responsible for maintaining, troubleshooting, testing, and deployment of devices of an organization or a client. The team lead is typically responsible for planning, organizing, and coordinating the work of the infrastructure team, as well as communicating with other teams within the organization.  The infrastructure team lead's role may include a variety of responsibilities, such as managing the deployment of new technology, monitoring the performance, coordinating upgrades and maintenance, and ensuring that security protocols are in place and being followed.

FORMAL EDUCATION:
  • Grade 12
  • IT Qualification/Diploma/Degree
EXPERIENCE:
  • 5 - 7 years IT related experience
  • Understanding of Service Level Agreements
  • Customer Service Management
 TECHNICAL / LEGAL CERTIFICATION:
  • CompTIA A+ 
  • CompTIA N+
  • CompTia S+
  • Relevant OEM certifications (HP, Dell, Lenovo)
  • ITIL v3/4 Foundation Certification (advantageous)
RESPONSIBILITIES:
  • Management of Field Service Staff
  • Financial management in line with budgetary requirements
  • Ensure team adherence to processes and policies
  • Management of all assigned assets (team)  
  • Logistical management - Field service component
  • Manage Leave Quota (team)
  • Achieve productivity targets as set out in KPIs
  • Facilitate team meetings at branch level
  • Continuous learning through OEM certification and relevant training offerings 
FINANCIAL PERSPECTIVE:
  • Maintain acceptable billability ratio    
  • Responsible for application and maintenance of assigned equipment
  • Manage operational expenses
  • Keep accurate record of related items (cell phone, over time, etc.) 
  • Manage and control boot-stock
  • Maintain an area set aside for stock
  • Receive and perform initial inspections
  • Responsible for safety of stock in area
  • Ensure the warranty repair claims are processed   
CUSTOMER PERSPECTIVE:
Quality service delivery
  • Ensure adherence to contractual deliverables
  • Oversee the delivery and quality of operational services as per contract
  • Oversee the build, testing and deployment of quality services and service components. Guide technical team to meet requirements through resource/task guidance and domain knowledge transfer
  • Assess and mitigate risk, identify critical service and system dependencies and define/implement appropriate countermeasures. Proactively escalate unresolved issues to stakeholders
INTERNAL PERSPECTIVE:
Technical solution planning, testing and deployment
  • Interpret requirements and transforming into technical solutions and documentation
  • Perform roll-out planning including method of deployment. Oversee technical solution build and configuration
  • Ensure overall unit testing occurs. Define and report on outstanding known errors and workarounds. Contribute towards technical solution communication and training. Oversee technical solution distribution and installation
  • Provide technical and application guidance and support throughout the deployment process, including known errors and workarounds
Early life support:
  • Coordinate initial support in response to incidents and events detected within a new or changed technical solution
Process conformance:
  • Scan and audit environment to ensure conformance to processes and standards
  • Second line support environment improvement and maintenance
  • Monitor environment and recommend/action improvements. Ensure that improvement initiatives identified in service reviews are acted on and progress reports are provided to customers
  • Oversee and provide input into Gijima's Way of Work around technical environment
  • Ensure that technical and operational documentation is up to date and properly utilised
SKILLS:
  • Leadership
  • Communication
  • Conflict Resolution
  • Time Management
  • Delegation
  • Empathy
  • Continuous Learning
  • Accountability
 

  • End User Computing Team Lead

    1 week ago

    Polokwane, Limpopo, South Africa Gijima Hr Full time R42 000 - R63 000 per year

    PURPOSE: The purpose of an End User Computing Team Lead is to oversee and manage a team responsible for maintaining, troubleshooting, testing, and deployment of devices of an organization or a client. The team lead is typically responsible for planning, organizing, and coordinating the work of the infrastructure team, as well as communicating with other...

  • Store Manager

    3 days ago

    Polokwane, Limpopo, South Africa Ares Holdings Full time R4 500 000 - R6 000 000 per year

    Birkenstock Mall of the North is looking for a store Manager to join their team.Well-Established international brand in the footwear industry is looking to employ someone in the role of Store Manager, to join their dynamic team.The successful candidate will be leading the merchandising and sales in the Birkenstock Store according to the purpose, vision and...

  • part time lecturer

    1 day ago

    Polokwane, Limpopo, South Africa Advtech Full time R300 000 - R600 000 per year

    Join Our Team at IIE Rosebank CollegeThe Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.As we continue to expand and innovate, we invite passionate...

  • Part Time Lecturer

    1 day ago

    Polokwane, Limpopo, South Africa ADvTECH Full time R300 000 - R600 000 per year

    Join Our Team at IIE Rosebank College The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide. As we continue to expand and innovate, we invite passionate...

  • Part Time Lecturer Ict Programming

    1 day ago

    Polokwane, Limpopo, South Africa ADvTECH Full time R240 000 - R720 000 per year

    Join Our Team at IIE Rosebank CollegeThe Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.As we continue to expand and innovate, we invite passionate...

  • Raisebore Site Clerk

    1 day ago

    Polokwane, Limpopo, South Africa REDPATH MINING Full time R100 000 - R2 000 000 per year

    Minimum RequirementsMatric certificate / equivalentComputer literateValid driver's license – Code 08Reliable Transport/VehicleMedically fitMust have no criminal recordMust be able to successfully pass all SAPS and Client Security clearance checksMust be from Lydenburg, Jane Furse and Burgersfort areasExperience, Knowledge & SkillsLead and coordinate the...

  • Customer Service Officer

    7 days ago

    Polokwane, Limpopo, South Africa Boxer Superstores Full time R150 000 - R250 000 per year

    Job Advert SummaryPosition: Customer Service OfficerLocation: Polokwane Distribution CentreBe Part of Something ExtraordinaryBoxer Superstores, one of South Africa's leading and fastest-growing retailers, is proudly listed on the Johannesburg Stock Exchange (JSE). As we expand our footprint and innovate in the retail space, we are seeking dynamic individuals...

  • Store Leader

    5 days ago

    Polokwane, Limpopo, South Africa Cape Union Mart International Full time R250 000 - R500 000 per year

    Duties and Responsibilities: To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the businessTo manage and control the financial aspects of running the store to ensure store profitability.To adhere to merchandising standards in line with the brand requirements to ensure good product...

  • Raisebore Safety Officer

    1 day ago

    Polokwane, Limpopo, South Africa REDPATH MINING Full time R4 000 000 - R10 000 000 per year

    Minimum RequirementsMatric certificate / equivalentDiploma / Degree in Health and Safety ManagementBlasting certificate or Valid Trade TestValid driver's licenseCOMSOC 01 & COMSOC 02 or equivalentComputer literate (Proficient in MS Office, Word, Excel, and PowerPoint)Must have no criminal recordMust be able to successfully pass all SAPS and Client Security...

  • career centre co-ordinator

    1 day ago

    Polokwane, Limpopo, South Africa Advtech Full time R250 000 - R400 000 per year

    Join Our Team at IIE Rosebank CollegeThe Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.As we continue to expand and innovate, we invite passionate...