Experience Designer

1 week ago

Cape Town, Western Cape, South Africa The Rank Group plc Full time R400 000 - R800 000 per year

Company Description
Rank Group plc stands as a leading global gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide across digital and venue based experiences.

Operating with a multi-branded strategy, we offer entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the South Africa, UK, Gibraltar, and Mauritius you'll become part of a group with approximately 8,000 employees globally. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Job Description
We're looking for an Experience Designer to help shape how our customers engage across our casino and bingo omnichannel customer experience. Working closely with Product Managers and engineers, you'll design clear, accessible, and engaging experiences that reflect real needs, drive value, and ensure our products are safe and enjoyable for everyone.

Main Accountabilities & Responsibilities

  • Design end-to-end user experiences across casino / bingo based digital and venue-based touchpoints.
  • Collaborate with Product Managers to shape opportunity spaces and define user-centred solutions.
  • Create flows, prototypes, and artifacts that bring service ideas and customer journeys to life.
  • Contribute to design systems while ensuring solutions are inclusive and accessible.
  • Use customer insight and behavioural data to inform and evolve your work.

Qualifications

  • Experience designing for digital products or services with attention to the full customer journey.
  • A strong grasp of user-centred design and systems thinking.
  • Ability to translate complex user needs and business goals into intuitive service flows.
  • Awareness of accessibility best practices and how to embed them into design.
  • A collaborative mindset with the ability to influence decisions through design.

Additional Information
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.

We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.

  • Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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