Key Account and Business Development Manager

Position Purpose

To play a pivotal role in driving client satisfaction, retention, and growth within the Afrocentric Wellness portfolio. This role is responsible managing key wellness client relationships, ensuring service level agreement compliance, and delivering high quality reporting.

In addition, the role requires a strong business development focus, including tender support, development of specialized proposals, and provide oversight of the Wellness Sales team to ensure business growth. The ideal candidate is a health qualified or related professional with deep experience in client management, wellness solutions, business

development, and data driven reporting.

Experience

6–10 years' experience in: Key account/client management (preferably in health or wellness sectors), Business development, tender processes, and proposal writing. Reporting, data interpretation and integration

Qualifications

A health-related qualification (e.g., Public Health, Nursing, Health Coach, Wellness Management, or similar) is essential

Continuous improvement:

Implement practical solutions that use the specialist and departmental systems and processes

Provide specialist input and recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation

Identify problems and develop and propose solutions to present to appropriate leader or stakeholders

Ensure day to day operational support required from area of specialization is provided to enhance performance

Drive customer-centricity:

Maintain a high level of impact on other departments to support improved delivery

Continually increase understanding of client and stakeholder needs, satisfaction and service delivery

Knowledge management:

Ensure that adequate knowledge regarding specialisation is shared as required and maintained within the research library

Provide advice and / or training as required

Maintain, develop and implement specialist knowledge within the day to day operations of the organisation

Maintain expertise level:

Be a member of related professional bodies

Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation

Network key relationships:

Engage with and provide support to the established network of internal and external expert resources and partners

Operational Implementation of Strategy:

Maintain industry related knowledge to provide informed and accurate insight to stakeholders

Provide scheme and clinical support to projects

Specialist support to projects:

Provide Specialist expertise and ensure best practice related to specialisation is implemented in projects, when required

Conform to project management disciplines when participating in projects

Represent department or project on appropriate committees related to area of specialisation

Stakeholder Management:

Provide effective and valuable input and guidance to the scheme to support the management of clinical risk

Resolve key escalated clinical queries for the schemes

Position Specific Outputs

Key Account Management and Client Relationship Building:

-Serve as the primary point of contact for key wellness clients.

-Ensure all wellness SLAs are consistently achieved and monitored.

-Lead client engagements, including regular status meetings, presentations, and strategic reviews.

-Build and maintain strong, trust-based relationships with stakeholders at multiple levels.

-Address and resolve client issues, risks, or escalations promptly and professionally.

-Ensure all contractual obligations are adhered to and documented.

Monitoring and Reporting:

-Prepare and deliver comprehensive monthly, quarterly, and annual reports.

-Track programme performance, utilisation, and outcomes against KPIs.

-Analyse data trends to provide actionable insights and recommendations.

-Support the development of dashboards and reporting tools as required.

-Collaborate with internal teams to ensure accuracy and integrity of all client reporting.

Business Development and Growth Support:

-Contribute to business development initiatives that drive revenue growth for the wellness division.

-Lead or support tender submissions, RFP responses, and procurement documentation.

-Prepare specialised proposals tailored to wellness client needs and industry requirements.

-Identify and pursue upsell and cross-sell opportunities within existing accounts.

-Support the development of new wellness products, enhancements, and project rollouts.

-Collaborate with marketing and product teams to position offerings effectively

Internal Collaboration and Operational Excellence:

-Work closely with operational, clinical, product, and analytics teams to ensure seamless delivery of wellness solutions.

-Provide input into process improvements, standard operating procedures, and client onboarding frameworks.

-Support the Business Manager Wellness with strategic initiatives and departmental planning.

-Participate in internal project teams where client insight is required.

Position Specific Outputs 2

Attribute

Client-centric with a passion for wellness and impact-driven solutions

High level of professionalism, emotional intelligence, and integrity

Proactive, innovative, and able to navigate ambiguity

Strong presentation and facilitation abilities

Resilient, confident decision maker

Skill

Strong client relationship and stakeholder management skills

Excellent written communication and proposal development abilities

Solid analytical skills with the ability to interpret complex data

Experience with reporting tools and MS Office (advanced Excel & PowerPoint advantageous)

Business acumen and ability to identify growth opportunities

Strong organisational, planning, and deadline-driven capabilities

Ability to work independently and collaboratively within cross functional teams

Professional, adaptable, and solutions-oriented mindset

Knowledge:

Knowledge and application of relevant legislation

Knowledge and application of processes and procedures

Product and scheme rule knowledge

Skill:

Problem solving and decision making skills

Business Writing Skills

Communication Skills

Computer Technology Skills

Task Management

Adobe Creative Suite

Data modelling and evaluation

Attention to Accuracy and Detail

Numerical Ability

Customer Focus

Should you not receive feedback within a month of applying, please consider your application unsuccessful