Customer Relationship Liaison

1 week ago

Bryanston South Africa Daisy Business Solutions Full time
  • Develop new relationships with clients to expand the current client/customer base
  • Develop and maintain strong relationships with clients/customers to ensure satisfaction and loyalty.
  • Conduct regular business reviews to evaluate client satisfaction with products and services.
  • Identify and communicate sales opportunities within key accounts to the sales team.
  • Keep clients informed about new product offerings and updates.
  • Attend client meetings to strengthen relationships with existing accounts.
  • Meet client relationship targets and KPIs as defined by the Head of Sales.
  • Collaborate closely with Sales Managers and Sales Representatives to support client needs.
  • Address and resolve client concerns promptly and effectively.
  • Administer client satisfaction surveys and reviews to gather feedback.
  • Monitor company performance against service level agreements and flag potential issues.
  • Keep relevant managers informed about changes or developments within client accounts.
  • Coordinate with internal departments to fulfil client requirements efficiently.
  • Focus on client retention by proactively addressing their needs.
  • Meet weekly appointment and sales gross profit (GP) targets.
  • Contact potential clients to uncover opportunities.
  • Must be able to present proposals to decision makers.
  • Develop sales strategies to reach and exceed targets.
  • Research organizations and individuals to find new opportunities.
  • Increase the value of current customers while attracting new ones.
  • Attend conferences, meetings and industry events.
  • Develop quotes and proposals for clients.

Requirements: 

  • Minimum Grade 12 Qualification
  • Valid Driver's License and reliable vehicl
  • Cell phone

Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply

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