L1 Technical Support Consultant

2 weeks ago

Johannesburg, Gauteng, South Africa SupportYourApp Full time US$30 000 - US$60 000 per year

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions
  • Monitor client hardware in real time and ensure prompt issue detection and escalation when needed
  • Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
  • Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
  • Collaborate and communicate effectively with the client's internal teams to ensure smooth operations and timely issue resolution.

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • 1+ years of proven experience in Technical Support
  • Ability to identify and resolve basic hardware and software issues independently
  • Tech-savvy with hands-on experience in hardware troubleshooting
  • Familiarity with Zendesk or similar ticketing systems
  • Fast typing skills and ability to manage multiple tasks simultaneously
  • Excellent problem-solving abilities
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills

Will be a great plus:

  • Experience with remote hardware debugging

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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