UX Designer

3 days ago

Durban, KwaZulu-Natal, South Africa Ignition Group Full time


Description

User Research & Analysis

  • Plan and conduct user research using methods such as interviews, surveys, contextual inquiries, and usability testing.
  • Analyse qualitative and quantitative data to uncover user needs, pain points, and behavioural patterns.
  • Develop user personas, scenarios, and journey maps to inform design decisions.
  • Stay informed about industry trends, competitor products, and emerging technologies.
  • Conduct research within regulated environments (e.g., financial, telco), ensuring user experience aligns with compliance and security standards.
  • Map omni-channel experiences across products, platforms, and partner ecosystems

Experience Design & Prototyping

  • Translate research insights and business goals into wireframes, mock-ups and interactive prototypes that drive measurable outcomes.
  • Design intuitive user flows and navigation structures that support task completion and engagement.
  • Create and maintain design documentation including interaction specifications and annotated wireframes.
  • Iterate designs based on stakeholder feedback, usability testing, and performance metrics.
  • Design seamless cross-product journeys that integrate payments, identity, and connectivity services.
  • Collaborate with product and engineering to simplify complex financial or telco processes into intuitive digital experiences.

Visual Design & Systems

  • Apply visual design principles to ensure clarity, consistency, and aesthetic appeal across interfaces.
  • Contribute to and maintain design systems, style guides, and component libraries.
  • Ensure designs are responsive and optimized for various devices and screen sizes.
  • Collaborate with engineering to ensure design fidelity in implementation.
  • Ensure visual and interaction design align with relevant brand, compliance, and accessibility guidelines.

 Collaboration & Delivery

  • Ensure compliance with accessibility standards (e.g., WCAG) and inclusive design practices.
  • Conduct heuristic evaluations and usability audits to identify areas for improvement.
  • Advocate for user-centered design principles throughout the product lifecycle.
  • Monitor user journey performance through analytics and feedback loops, identifying opportunities for optimisation.
  • Collaborate with Data and Product teams to run experiments and measure the impact of UX changes
  • Partner with compliance, risk, and data teams to balance usability with regulatory and security requirements.
  • Support product managers with UX input into discovery, prioritization, and go-to-market planning.

Documentation & Governance

  • Maintain organised records of research findings, design iterations and decision logs.
  • Contribute to UX governance by documenting best practices and design guidelines.
  • Participate in design reviews and contribute to continuous improvement of UX processes.


Requirements
  • Proficiency in design and prototyping tools (e.g. Figma, Sketch, Adobe XD)
  • Strong understanding of user-cantered design principles and methodologies
  • Experience working in agile or cross-functional product teams.
  • Portfolio demonstrating UX design and problem-solving approach.

 Education and training:

  • Bachelor's degree in human-Computer Interaction, Design, Psychology or related field. 

Experience:

  • Minimum of 2-5 years of experience in UX design or interaction design.
  • Familiarity with front-end development technologies (HTML, CSS, JavaScript)
  • Experience with accessibility standards
  • Knowledge of behavioural design and user psychology
  • Experience designing for mobile-first and responsive web applications


Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Durban

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