Customer Service Agent

2 weeks ago

Johannesburg Metropolitan Area, South Africa Pepkor Lifestyle Full time R200 000 - R250 000 per year

Introduction

Pepkor Lifestyle is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.

Description

  • Current knowledge of best practices for Customer Services in a retail environment
  • General Understanding of CPA (Customer Protection Act)
  • Knowledge of Pepkor Lifestyle policies, practices, processes and systems
  • Knowledge of CRM systems and practices
  • Social Media Proficiency
  • MS Proficiency
  • Understanding of the Pepkor Lifestyle operating model and value chain
  • Express and implied ethical responsibilities

Minimum requirements

  • Grade 12
  • One-year experience in Customer Resolution Centre/Customer Service
  • Tertiary qualification advantageous

Skills

  • Strong written and verbal communication skills
  • Personal Resilience
  • Multi-tasking
  • Effective Time Management
  • Interpersonal Skills
  • Active Listening and Interpretation skills
  • Conflict Management
  • Ability to work under pressure

Behaviours

  • Energy and Drive
  • Customer Orientation
  • Problem Solving
  • Planning and Prioritising
  • Assertiveness
  • Excellence Orientation
  • Following Instructions and Procedures
  • Attention to detail
  • Working with People
  • Delivering Results and Meeting Customer Expectations

  • Customer Service Agent

    1 week ago

    Johannesburg Metropolitan Area, South Africa Trending Talent Solutions Full time R45 000 - R70 000 per year

    Job Purpose:Join Nutun as a Customer Service Agent - Tech Support – solve fibre issues, wow customers, and grow with our award-winning BPO. Apply nowMinimum requirements (Qualifications and Experience):Grade 12/Matric.Minimum of 2 years' experience in an international customer service or technical support environment.Solid understanding of internet...

  • Customer Service Agent

    1 week ago

    Johannesburg Metropolitan Area, South Africa Trending Talent Solutions Full time R2 500 000 - R3 500 000 per year

    Job Purpose:We're seeking a Customer Service Agent to join our team supporting a leading USA/Australian brand of premium kitchen appliances. This role involves assisting customers with product-related queries, troubleshooting appliance issues, and delivering world-class service. The ideal candidate is customer-focused, tech-savvy, and able to work night...

  • Customer Sales Agent

    1 day ago

    Johannesburg Metropolitan Area, South Africa BCE Full time

    Company DescriptionOur Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg.Key duties and responsibilities (including but not limited to):· Process all customer transactions accurately and timeously. Manage orders from entry to finalization.· Manage all customer feedback...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Afrizan People Intelligence Full time

    Our client in the financial industry is looking for an experienced customer service agent.

  • Customer Service Agent

    1 week ago

    Johannesburg, South Africa Merchants SA Full time

    We have an exciting opportunity available as a Customer Service Agent. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. You will assist with fibre queries. **Requirements**: - Grade 12 - 6 to 12 months Customer Service experience dealing with fibre - Attention to detail - Good...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Afrizan People Intelligence Full time

    Our client in the financial industry is looking for an experienced customer service agent with a call centre background. Minimum requirements - Matric (grade 12) - 1 - 2 years customer service experience - Excellent communication skills - Clear credit record **Job Type**: Temporary Contract length: 6 months Pay: R8,000.00 per month Application...

  • Customer Service Agent

    1 week ago

    Johannesburg, Gauteng, South Africa Bizerba Full time R80 000 - R120 000 per year

    Get started now with BizerbaFor our location in Johannesburg (Lanseria) we are looking for aCustomer Service Agent (m/f/d)Reference code: 20439The Customer Service Agent forms an integral part of our Customer's service experience, often being the first and last point of contact with our customers. The CSA's role key function is to ensure that all technical...

  • Customer Services Agent

    1 week ago

    Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Profession Hub Full time

    **Minimum Education and Experience required**: - Preferably a tertiary education. - Minimum of 5 years within a call centre environment including night shifts. - Knowledge of customer service principles and practices. - Excellent relationship building skills. - Psychological analysis ability. - Strong negotiation skills. **Duties**: - Must thrive on...

  • Customer Service Agent

    5 days ago

    Johannesburg, South Africa Staff Solutions Full time

    Our client in the Truck Industry is seeking a Customer Service Agent with a technical/call-center background in breakdown assistance. This position will be based at their HQ in Isando. **Duties**: - Manage a large number of incoming/ outgoing calls. - Generate red alerts and escalation to higher management within a reasonable time frame. - Building...