Infrastructure Manager

Position Purpose

To enable the infrastructure team in Afrocentric Technologies teams to resolve all calls/requests/Incidents on a day-to-day basis. Deal effectively with vendors, third party vendors as well as service providers. Create standard procedures to enhance scalability and performance of existing infrastructure architecture. Troubleshoot complex infrastructure issues in accurate and timely manner. Maintain infrastructure disaster recovery procedures to ensure continuous availability and speedy recovery. Plan installation, migration, and upgrade of infrastructure. Ensure that database is developed according to business requirements. Prepare reports on infrastructure scalability and capacity planning as needed. Identify and resolve database issues related to performance and capacity. Oversee day-to-day activities of infrastructure team.

Accountabilities

Continuous improvement

• Allocate resources effectively in order to improve team effectiveness - Ensure the system is documented and all documents are updated on the agreed document library - Apply active governance around quality, rules, standards and processes within the team

• Implement practical solutions that use the specialist and departmental systems and processes

• Provide specialist input and recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation

• Identify problems and develop and propose solutions to present to appropriate leader or stakeholders

• Ensure day to day operational support required from area of specialisation is provided to enhance performance

Cost containment

• Support the identification, development and implementation of cost-effective processes to increase efficiency and reduce cost drivers related to area of specialisation

• Continuously review cost / benefit and Return on Investment within area of specialisation

Drive customer-centricity

-Identify delivery constraints, notify immediately and escalate where required

• Maintain a high level of impact on other departments to support improved delivery

• Continually increase understanding of client and stakeholder needs, satisfaction and service delivery

Knowledge management

• Identify and encourage areas for growth and improvement within the team - Organise product and internal training and facilitate cross skilling

• Ensure that adequate knowledge regarding specialisation is shared as required and maintained within the research library

• Provide advice and / or training as required

• Maintain, develop and implement specialist knowledge within the day-to-day operations of the organisation

Maintain expertise level

• Be a member of related professional bodies

• Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation

Network key relationships

• Engage with and provide support to the established network of internal and external expert resources and partners

Specialist support to projects

• Guide the effort towards successful projects and system maintenance

• Provide Specialist expertise and ensure best practice related to specialisation is implemented in projects, when required

• Conform to project management disciplines when participating in projects

• Represent department or project on appropriate committees related to area of specialisation

Generic Objectives

Specific deliverables:

Continuous improvement:

-Allocate resources effectively in order to improve team effectiveness

-Ensure the system is documented and all documents are updated on the agreed document library

-Apply active governance around quality, rules, standards and processes within the team

Knowledge management:

-Identify and encourage areas for growth and improvement within the team

• Organise product and internal training and facilitate cross skilling

Specialist support to projects:

-Guide the effort towards successful projects and system maintenance

Drive customer centricity:

-Identify delivery constraints, notify immediately and escalate where required

Position Specific Outputs

To manage the process of calls being logged and queries resolved to ensure overall client satisfaction that is managing the third party vendors

Contribute towards the annual budget by providing relevant and timely information regarding hardware and software requirements.

To effectively manage the third party vendors and the Schedulers, in order to maximize capacity and ensure excellent service delivery.

To manage third party vendors through effective relationship management to ensure that service provided to the business is delivered in accordance

with the set SLA; escalate any issues within a timely manner.

To liaise and manage the expectations of internal engineers to meet customer demands on an ongoing basis.

Engage with third party/vendors/business regarding solution designs and implementations

Testing inputs into solution designs

Qualification and Experience

• 7 years Infrastructure/data centre/Hosting and storage management experience
• 5 years VMware experience
• 5 years backup and recovery experience
• 5 years Third Party/Vendor Management experience
• 3 years People Management experience
• Information Technology related degree and certification on relevant Information Technology systems

Competency Requirements

Attributes

-Ownership: Make critical decisions based on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself

-Credibility: Lead with integrity and trust others as you would like to be trusted -Living the values and being transparent

-Entrepreneurship: Take chances to continuously improve our Customer's experiences -Driving operational efficiencies

-Influence: Engage with Customers and colleagues to advance the organisation's welfare -Making work happen

-Collaboration: Build work-related network and share knowledge with colleagues -Building networks

Knowledge

-Knowledge of IT systems and products

-Knowledge and application of processes and procedures

-Knowledge of scheme rules and contractual negotiations

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Should you not hear from us within a month of applying, consider your application unsuccessful.