Product Support Service Representative Global Grade 10

1 week ago

Kathu, Northern Cape, South Africa Barloworld Power Angola Full time R250 000 - R500 000 per year

Key Outputs

  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
  • Assist with quotes for parts, service, and equipment management solutions
  • Understand the full range of the dealership's product offerings and how they are intended to meet business and
  • customer needs
  • Responsible for Marketing after sales products and services
  • Liaise between Barloworld and Key Customer accounts, business planning and budgeting planning
  • Where possible inspect all failed machines/components/parts with Technical Rep and advise/train/educate customers accordingly
  • Compile and submit a monthly report with forecasts attached to management
  • Discuss machine and undercarriage inspection reports regularly with customers
  • Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales
  • Promote part sales through service, achievement of targeted budget and effective expenses management.
  • Achievement of operations and customer monthly KPI's

Qualification, Experience And Competencies

  • Matric, B. Tech Sales/Marketing Diploma or Certificate
  • Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
  • 5 years of Caterpillar experience as an artisan
  • Workplace competencies business development skills and knowledge
  • Sound business communication skills (managerial and technical report writing critical in role)
  • Sound technical knowledge of product brands and business communication skills
  • Basic financial management skills, PC and Microsoft Office knowledge
  • Behavioural Competencies: Relations skills
  • Problem solving, analysis, attention to detail, listening and influencing and negotiation skills

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