Technical Sales Representative

6 days ago

Pinetown, KwaZulu-Natal, South Africa The Legends Agency Full time

Technical Sales Representative (Internal Technical Sales and Branch Administrator)
Join a global engineering leader in vacuum and pump technology and grow your technical sales career.
Pinetown, Durban · 8am to 5pm · Market-related salary (DOE) plus provident fund and performance-based bonus

About Our Client
Our client is a global leader in vacuum and pump technology, providing high-quality technical solutions across industries including food, beverage, automotive, chemical, pharmaceutical and plastics. They are known for strong technical expertise, innovation and a solutions-focused approach. With a collaborative culture and continuous improvement mindset, the business offers solid training, long-term growth and the chance to become a trusted technical partner to industrial customers.

The Role: Technical Sales Representative (Internal Technical Sales and Branch Administrator)
This internal, office-based role supports the Durban branch through technical internal sales and daily administrative coordination. You will manage customer enquiries, prepare quotations, process orders, control stock and provide essential back-office support to the sales team and branch manager. The role exists to ensure smooth branch operations, timely customer service and accurate technical and administrative execution.

Key Responsibilities

  • Provide back-office support for all internal and external sales activities.

  • Assist customers nationally with technical enquiries via email, phone and in person.

  • Prepare accurate quotations for pumps, spares, repairs, field services and systems.

  • Read and understand pump graphs, bills of materials and technical drawings (training provided).

  • Match competitor pump specifications and offer equivalent technical solutions.

  • Manage the full sales process from enquiry to delivery and payment.

  • Follow up proactively on quotations, orders and back orders.

  • Process proforma invoices and support smooth order implementation.

  • Support the branch manager and external sales team when required.

  • Order local buy-out products and assist with deliveries and collections.

  • Maintain SharePoint documentation and lean boards daily.

  • Contribute to business development through value-added selling and upselling.

  • Generate leads and identify new opportunities with existing and prospective customers.

  • Support creditor administration by retrieving supplier quotes and processing purchase orders.

  • Assist debtor management through payment follow-ups and sending invoices and statements.

  • Control and reconcile petty cash and prepare sales reports when requested.

  • Manage documentation and assist walk-in customers.

  • Prepare spares and pumps for collection or delivery.

  • Oversee Durban branch stock control, including ordering, stock counts and warehouse coordination.

  • Source parts for non-core and supplier items.

  • Prepare marketing material and assist with office consumables and customer events.

  • Uphold health and safety standards and support continuous improvement initiatives.

  • Assist in achieving branch KPIs and perform any reasonable duties requested by management.

About You

  • 2+ years of experience in internal technical sales, branch support, or a similar technical admin role.

  • Experience working with technical products, ideally pumps or mechanical/industrial equipment.

  • Ability to read technical drawings, bills of materials and pump graphs (or willingness to learn).

  • Strong customer service orientation with the ability to handle technical enquiries confidently.

  • Proficient in preparing quotations, processing orders and coordinating sales administration.

  • Highly organised, detail-focused and able to manage multiple tasks simultaneously.

  • Strong follow-up skills, proactive mindset and commitment to delivering accurate work.

  • Comfortable working with stock control processes, supplier coordination and warehouse workflow.

  • Computer-literate with experience using internal systems, documentation platforms or ERP tools.

  • A team player with a continuous improvement mindset and willingness to support branch operations end-to-end.

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