Account Specialist

Account Specialist

Permanent

Gauteng

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose
The purpose of this role is to
ensure that all the service, performance (SLA) and costing data (volume &
value trends) are analyzed and collated for the customer; and have insight into
customer requirements and identify opportunities to create joint efficiencies
to manage customer profitability.

Key Responsibilities

Relationship
Management

 Interact with
relevant customer (Principal) departments to resolve and manage day to day
operational queries.Manage
interactions between customers and Vector at the appropriate level with key
Vector departments including Operations, Supply Chain, Finance and
Administration (especially Commercial).

Key Account
Data Analysis and Performance Reporting Management

Manage and
report on service levels including analyzing and tabling issues as well as
recommended actions or solutions.Manage
overstocking and compile the necessary reports.Build
understanding of sales and rate trends by category/product and by customer type.Monitor and
collate sales performance by customer.Manage product
and product category take-Ons and exits; working with VSS; obtain formal sign
off.Ensure frequent
interaction with VSS and Supply Chain to ensure that information is shared, and
cross functional understanding is maintained with regard to the expectations of
the principal.Obtain data and
statistics from Supply Chain on SKU's and analyze performance trends on SKU's.Monitor new
products in conjunction with planning to ensure that no 'out of stocks' occur.Manage and
monitor risky expiry stocks in conjunction with planning.Analyse
'bottom' slow moving SKU's and action in conjunction with Planning and
Principal.Manage customer
and channel take-ons and exits and analyse customer trends (monitor the
'tail').Manage the
calendar of business reviews and update the template before every meeting with
the sales of the next month, including the analysis of service levels which
must be obtained from the demand forecasters.Undertake
competitive market research on a regular basis.Provide input
on Principal/Vector related projects at the tactical level (e.g. turnaround
time on vehicles between depots, improving inbound services).

Customer
insight and profitability management

Identify areas
for efficiency creation and joint projects to improve customer and Vector
profitability.Communicate
requests from the principal to relevant Vector stakeholders.Provide
research and data analysis for all proposed projects.
Work with the
Commercial Department to establish relevant insights on viability.

Reporting

Compile review
packs for the Customer Manager and provide insights regarding the monthly
'numbers.Print and
compile reports as requested by Principals and research any ad hoc requests;
providing appropriate answers and insights.Report on
compliance of both Vector and Principals on variables as set out in the various
service level agreements.Provide reports
on non-compliance of both Vector and Principals to relevant Vector
Stakeholders.

Project
Management

Leading,
coordinating and monitoring key deliverables of the project.Strong
collaboration and problem-solving skills.Excellent
communication and stakeholder management abilities.Ability to
manage multiple projects simultaneously in a fast-paced environment.

Team
Coordination and Self-Management

Take ownership
and accountability for tasks and activities and demonstrate effective
self-management in terms of planning, prioritizing and self-development.Follow through
to ensure that quality and productivity standards of work are consistently and
accurately maintained.Inform relevant
parties in the event of tasks or deadlines not met, the potential risks thereof
and provide appropriate resolution.Support and
drive the business core values.Manage
colleagues and clients' expectations and communicate appropriately.Demonstrate
willingness to help others and "go the extra mile" to meet team targets and
objectives.Champion
training and development of self and others through utilizing available
training opportunities or contributing to the development of new training
solutions relating to product costing in collaboration with national training
specialists.Participate in
and drive regular performance appraisals and ensure that own targets and goals
are clear and achievable.Maintain a
basic appreciation and awareness of employee relations climate and ensure
corrective action is taken where required in line with relevant legislation and
company policy.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

B.com Logistics
or related (Undergraduate degree is the minimum requirement)
2-3 years'
experience in supply chain, customer experience and Commercial
Valid Code EB drivers'
license
Customer
relations experience
Sales and
logistics execution processes with emphasis on 3PL conceptsVector business
partners, processes, and people
An
understanding of multiple key performance indicators, inter-relationship and
bottom-line sensitivity

Skills and Competencies

Excellent
Verbal and written communication
Computer
literacy (SAP MM and BW and MS Office and especially proficiency in Excel)
Interpersonal
Tolerant of stress and pressure
Solution-oriented
with a proactive approach
Deadline driven
with a high level of Attention to detail
Able to
interact at all levels of the organization

We look forward to hearing from you

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