Policy Administrator
2 days ago
A leading provider of Heavy Commercial Vehicle Insurance across South Africa and the SADC region is looking for an Afrikaans speaking Policy Administrator to join its team based in Johannesburg.
This role is responsible for providing administrative support across the full policy lifecycle, including quotations, endorsements, renewals, and cancellations. This role requires meticulous attention to detail, timely processing, and strong communication with brokers and internal stakeholders. The administrator ensures that all processes align with the business model and uphold high standards of risk control and service delivery.
Key Responsibilities
Prepare and issue insurance quotes in line with underwriting guidelines
Follow up on outstanding and incomplete underwriting and policy data
Capture new policies and process endorsements on the system
Issue confirmation of cover and close policies where necessary
Email policy documents, schedules, and confirmations to brokers
Conduct diarised follow-ups on quotes, renewals, and outstanding items
Prepare and send renewal notices and invitation letters
Maintain proper electronic filing of documents within diary systems
Attend to broker and internal queries promptly and professionally
Coordinate and assist with vehicle valuation processes
Investigate and record reasons for policy cancellations and proactively offer solutions (e.g., premium finance)
Assist with ad hoc administrative tasks as required
REQUIREMENTS
Requirements
Grade 12 (Matric)
60 FAIS Credits
Minimum of 3 years in commercial insurance administration, HCV experience is advantageous
Proficiency in Microsoft Office (Excel, Outlook, Word)
Strong data capturing accuracy and speed
Familiarity with insurance systems and policy processing platforms
Must be fluent in Afrikaans
Competencies:
Clear, logical communicator (written and verbal)
Assertive in managing policy requirements and compliance
Collaborative and respectful in team environments
Able to build rapport with brokers and internal stakeholders
High attention to detail and conscientious about quality
Able to perform under pressure and meet deadlines
Trustworthy, mature, and dependable
Organised, methodical, and capable of prioritising workload effectively
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