Functional Consultant

About Us:At Embelo, we're dedicated to helping founders of consulting businesses start and scale efficiently. Backed by our UK-based investors and clients, we deliver exceptional client services to a growing group of UK businesses, combining technical expertise, South African spirit, and the latest in AI-powered services. One of those isInference Group, a fast-growing data and AI consultancyon a mission to help businesses unlock their true potential and drive sustainable growth.Role Overview:We're entering our next phase of growth and establishing a dynamic, tech-driven RELEX capability inCape Town. We are looking for people who are passionate about solving Supply Chain business problems and making a real impact on customer success? We are seeking a talented and motivatedSupply Chain Consultantto join our dynamic team.Your responsibilities lie in the business and solutions aspects of RELEX implementations.You will analyse customer supply chains to optimise business processes and translate requirements into our software solution. Leveraging your expertise in SCM and our platform, you will advise customers, define KPIs to ensure success, and deliver measurable value.Location: This is a hybrid role based in Cape Town approx. 3 days in the office 8-5pm. If you're applying from another location, please be aware relocation to Cape Town will be required and would need to be arranged personally.Role Description:This role blendstechnical configuration,business process understanding, andclient-facing consulting, making it ideal for someone who enjoys problem-solving, collaboration, and shaping scalable supply chain solutions.Support customers throughout the full lifecycle: from purchase to go-live and ongoing continuous service.Lead and participate in customer workshops and calls, including design, configuration, and playback sessions.Provide expert advice on software and Supply Chain Management to deliver added value.Collaborate with customers to understand business requirements and translate them into effective processes and solutions.Own and manage the configuration plan, integrate it into project plans, provide time estimates, and escalate delays.Design and consult on changes to business logic and system configuration.Optimise model outputs (e.g., forecast accuracy).Define and monitor KPIs to measure customer success.Lead and participate in customer workshops and calls, including design, configuration, and playback sessions.What You Bring:We're looking for someone who combines technical RELEX Solutions expertise, consulting know-how, and strong client empathy.Bachelor's/Master's degree or 3 to 4 years relevant experience working with retail customers and with retail planning processes.Understanding of Supply Chain Management software from both a business and IT perspective.Strong analytical mindset and problem-solving skills.Excellent presentation and communication skills, with the ability to articulate complex technical concepts to diverse audiences.Demonstrated ability to understand customer needs, develop customized solutions, and drive successful outcomes.Ability to work independently and collaboratively in a fast-paced environment, with a strong focus on results and customer satisfactionWhat we consider as an advantage:Proven track record of successful client work and implementationsExperience in either supply chain management and/or business analyticsAny other languages at a high level of competencyWorking With Us:At Inference Group, we're a young and fast-growing consultancy built by people who are naturally curious and passionate about lifelong learning. If you're driven and want to help shape the early stages of a dynamic business, we'd love to have you on board. You'll be part of a team exploring the limitless opportunities of data and AI, driving excellence, growing together, and we'll be having plenty of fun along the way.We're committed to hiring future leaders who will help shape our next chapter, and we'll invest in your growth through access to the latest technology, hands-on experience, mentorship and ongoing training and certifications. As AI continues to evolve, we promise our clients a team of people who stay ahead of the curve, equipped with the most up-to-date knowledge and skills to deliver truly innovative solutions. Our Values are:> We Geek Out Loud:we excel in our data and AI domain, using our expertise to deliver solutions that realise value. We share our wisdom and experience proudly, no egos, just pure tech passion.> We Act Boldly, and Collaborate Openly:we explore uncharted territories, working on the new to deliver operational solutions at scale. We don't tread over old ground. We collaborate openly with full transparency, learning from each other as a community.> We are the Connectors:we bridge the gaps between business value, data engineering, data science and deployment. Working seamlessly as one unified team internally and externally to deliver working solutions for our clients.> We Empower our Customers:we equip our clients with the skills and knowledge to fully leverage, scale and deploy data and AI solutions. We prioritise delivering operational success over prototypes and proof of concepts to provide long term value. We build trust.> We Love our Work:we are proud of the work we do and take ownership of it. We work on the things we love and care about, we work with passion with people we respect.> We are Data Jedis:we work on hard problems and aim to deliver working solutions at scale. We don't have time for politics, backbiting, gossiping, game playing or selfish behaviour. We work as one team with a mission to deliver and we will only achieve that together.