Senior ServiceNow Consultant ITSM and CSDM

3 days ago

Gauteng, South Africa Ovations Technologies Full time

Location: Offshore remote with good overlap to US Central time Engagement: Contract role three to six months with likely extension Role summary Our Client is looking for an experienced ServiceNow consultant to provide oversight of ITSM and CSDM alignment for an IT Financial Management and ITSM improvement programme. The consultant will review the current ServiceNow implementation work with stakeholders to validate requirements and design a future state model that aligns process data and CMDB to CSDM good practice Key requirements Review current ServiceNow ITSM and CMDB configuration and identify gaps against CSDMDefine and document a recommended future state model including processes data model and integrationsWork with architecture and finance teams to ensure ITSM and CSDM design supports ITFM and Apptio reporting needsLead and support remote workshops with customer stakeholders and produce clear design and decision documentationProvide guidance to customer and any delivery team on best practice configuration and implementation approachFive plus years hands on ServiceNow experience with strong focus on ITSM and CMDBProven experience designing and implementing CSDM aligned data models and service portfoliosExperience working with large enterprise customers and multi vendor delivery teamsStrong communication skills and ability to lead workshops and present design options clearly in EnglishNice to have understanding of IT Financial Management and tools such as Apptio or similarRequired ExperienceFive plus years hands on ServiceNow experience with strong focus on ITSM and CMDBProven experience designing and implementing CSDM aligned data models and service portfoliosExperience working with large enterprise customers and multi vendor delivery teamsStrong communication skills and ability to lead workshops and present design options clearly in EnglishNice to have understanding of IT Financial Management and tools such as Apptio or similar

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