Security Contract Manager, Tsu Guarding, Sandton

**VACANCY: TSU PROTECTION SERVICES - SECURITY CONTRACT MANAGER - SANDTON**

**Job Feed**:
**Objective**:
To set and supply guidelines and standards for managers to ensure the effective execution of their duties as per set agreement between parties. Ensure adherence to TSU policies and standards.

**Scope**:
To ensure that TSU renders satisfactory and professional services to the client.

**Main Purpose of the Appointment**:
To ensure the smooth running of daily operations within the designated area of business; in such a manner as to ensure the continuous provision of a professional security service that meets the requirements of the relevant customers.

**Qualifications and Experience**:

- Tertiary Diploma in Security Management or equivalent will be an advantage
- PSIRA registered Grade A
- Matric Grade 12
- Have a minimum of 5-8 years' Managerial experience as a Contract Manger in the Security Industry
- Have a valid drivers´ license
- Computer literate and strong report writing skills
- Strong planning, leadership and organizational skills
- Fluent in English and Afrikaans
- Experience in investigations and Report writing
- Clean credit and criminal record
- Solid track record of managing security officers and dealing with discipline and conflict management
- Risk Identification & Analysis background
- Excellent guest relations skills and experience in dealing with clients
- Ability to communicate effectively with Executives
- Strong personal initiative and integrity, with ability to take ownership of tasks and deliver solutions under mínimal guidance
- Discretion and ability to handle confidential information/matters sensitively
- Proven collaboration skills - can lead internal/external multi-functional teams and meet externally driven deadlines despite multiple priorities.
- Be accountable for the implementation, monitoring and compliance of the TSU Group's Security policies, systems, procedures and standards.

**Responsibilities**:
**_A. You will assist the Area Manager TSU Guarding, in managing and supervising all Security Staff and security activities on the site:_**

To ensure compliance with regards to Health, Safety, Environmental and Quality Policies as per the stipulations of the site and TSU Protection Services according to the Occupational Health and Safety Act.

Manage the smooth day-to-day running of the relevant sites to ensure profitability.

Peruse/ check all registers on a daily basis and sign it off. Occurrence Books must be signed when visiting sites.

All site Instructions and Booklets to be perused/checked and signed by all staff.

Measurement of Customer Service Standards to be completed on a daily basis.

Ensure that the Site Inventory is used during any formal handing & taking over shifts on all sites.

Ensure that site inspections are done on every site for all staff during shift changes to ensure all are briefed, correctly dressed/equipped and ready for the shift.

Ensure that pay queries are attended to and that correct the payments are made to security officers.

**_B. Manage the work schedules of direct reports to meet agreed plans, contracts and agreements in a cost-effective manner:_**

Ensure that the Head Count on site is in line with the Contract Schedule.

Ensure that a yearly leave schedule is in place and that the leave balances are under control.

Ensure that all movement forms have been completed correctly and submitted to OnSite Check.

Ensure that all pay queries have been processed and submitted in time for further processing.

Ensure reductions in pay queries month on month.

Ensure that weekly labour feedback is provided.

Ensure that the duty rosters are prepared in time and delivered to the Security Officers on site.

Ensure security officers are posted on sites according to the customer agreement/contract.

The Manager must check the Attendance Registers, all Officers shall sign all registers when reporting and after completing a shift.

Ensuring Daily Postings on OnSite Check are correct, before 10:00 every day excluding weekend and public holiday.

Authorize the necessary time sheets every month.

Analyse the OnSite Check system to allocate manpower, over and under postings and rectify any anomalies.

**_C. Customer Liaison:_**

Formal Customer Meetings to be held monthly or as per written agreement.

Minutes of the Meetings to be forwarded to the customer within 7 days.

Ensure that Supervisors are included in the meeting and that the relevant discussions at the meetings are communicated to all the relevant Security Officers.

Customer complaints/ instructions/requests to be resolved within 24 Hours.

Ensure that a formal Customer Service Assessment is completed monthly by the customer or Preference Letter on file should the Customer not want to complete Monthly Assessment.

Customer Service Assessments will reach the Area Manager before the 5th of each month.

**_D. Site Visits_**

Ensure that a site visit plan is submitted to the Area Manager on a mo