Duty Manager

2 weeks ago

Cape Town, South Africa Hospitality Jobs Africa Full time

**Guest Relations**: Welcome and assist guests with check-in, check-out, and throughout their stay, addressing any queries or concerns promptly and professionally.
**Reservations Management**: Oversee room assignments, reservations, and cancellations to maximize room occupancy and revenue.
**Team Supervision**: Lead and manage the front office team, ensuring high standards of customer service are maintained at all times.
**Complaint Resolution**: Handle guest complaints and issues efficiently, ensuring guest satisfaction and resolving problems amicably.
**Administrative Duties**: Maintain accurate records, prepare reports, and ensure compliance with hotel policies and procedures.
**Training & Development**: Train new front office staff, providing ongoing support and development opportunities to enhance team performance.
**Health & Safety**: Ensure compliance with health and safety regulations, maintaining a safe and secure environment for guests and staff.
Previous experience in a similar role within a luxury hotel environment
Opera PMS
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Proficiency in hotel management software and MS Office Suite
Ability to work flexible hours, including weekends and holidays.
Between 3 - 5 Years

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