Business Operations Support I

At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

**What We're Looking For**:
The Business Operations Support I is the person responsible for the administrative tasks for various needs and functional areas within 2U's short course, boot camp, and graduate degree programs. They drive student engagement and retention by delivering operational and functional excellence, contributing to a smooth and seamless student experience.

They are accountable for ensuring prospect/student-level CRM data is up-to-date, accurately transferred between systems, and internal tickets are resolved according to individual and team-level KPIs.

Business Operations Support reports to the Business Operations Manager, and will provide administrative support to a range of domestic and international graduate programmes, coding boot camps, and short courses

**Responsibilities Include, But Are Not Limited To**:

- Assigned specific manual and/or project related tasks.
- Works closely with the manager to determine priority of tasks
- Provide administrative support for business teams by performing various operational tasks.
- Communicate effectively in both written and verbal forms to both internal & external stakeholders.
- Provide regular scheduled communications and program deliverable updates.
- Escalate potential risk, trends and critical situations to management.
- Utilize JIRA to track pieces of the process related to assigned tickets, including hours logged towards a task, etc.
- Ensure data accuracy between internal systems and university systems.
- Leverage reporting/data tools to efficiently process assigned tasks.

**Things That Should Be In Your Background**:

- Minimum 1-2 years' experience working in an administrative support role in addition to experience in a service-oriented, customer support or related field
- Knowledge of the edtech industry (beneficial)
- A critical and analytical thinker with strong problem solving abilities
- Fluent in the English language (verbal and written)
- Data literate
- Proficient with Google Suite
- Previous experience with a CRM and project management tool like JIRA is beneficial

**Other Attributes That Will Help You In This Role**:
**Working Conditions**:

- 2U is a fast-paced, high-pressure environment and you will be expected to keep up (while getting the necessary level of support). You are expected to be proactive, self-directing and to speak up when you need additional support
- Teamwork is critical to achieving success in this role. You will need to establish strong relationships with peers and leaders in presentation and production teams
- We do not micromanage. You would therefore be required to diagnose problems and brainstorm solutions without any prompt and manage this appropriately.
- Things change all the time. 2U is a very dynamic environment which means that you will need the ability to adapt to change quickly
- You may be required to work outside of normal South African working hours with shifts ranging from (7 AM - 10 PM), a reliable form of transport is essential.

**Benefits & Culture**

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us - and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:

- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

**2U Diversity and Inclusion Statement**

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

**About 2U Inc.**

**About edX**

edX is