Enterprise Operations Support I

**What We're Looking For**:
The Enterprise Operations Support I is the person responsible for the administrative tasks for various needs and functional areas within 2U's short course, boot camp, and graduate degree programs. They drive student engagement and retention by delivering operational and functional excellence, contributing to a smooth and seamless student experience.

They are accountable for ensuring prospect/student-level CRM data is up-to-date, accurately transferred between systems, and internal tickets are resolved according to individual and team-level KPIs.

Enterprise Operations Support reports to the Enterprise Operations Manager, and will provide administrative support to a range of domestic and international graduate programmes, coding boot camps, and short courses.

**Responsibilities Include, But Are Not Limited To**:
**Administrative Support**:

- Provide administrative support for the Student Engagement teams by performing various tasks related to student attrition and retention.
- Ensuring data accuracy between internal systems and university systems.
- Helping Student Success Managers (short course and DGP/IGP), University Services Managers, Admissions Managers, and other key stakeholders across all 2U business lines make data-driven retention and yield decisions based on student activities/progress in the LMS and CRM.
- Informing strategic business decisions based on end of term survey data analysis.

**Communication**:

- Communicate effectively in both written and verbal forms to both internal & external stakeholders.
- Provide regular scheduled communications and program deliverable updates.
- Provide assessment of critical situations and determine when escalation is required.

**Reporting**:

- Utilize JIRA to track pieces of the EOS process related to assigned tickets, including hours logged towards a task, etc.
- Leverage Salesforce reporting tools, and/or data wizard to efficiently process assigned tasks that are reliant on Salesforce.

**Things That Should Be In Your Background**:

- Minimum 1-2 years' experience working in an administrative support role in addition to experience in a service-oriented, customer support or related field
- Knowledge of the EdTech industry (beneficial)
- A critical and analytical thinker with strong problem solving abilities
- Fluent in the English language (verbal and written)
- Data literate
- Proficient with Google Suite
- Previous experience with a CRM and project management tool like JIRA is beneficial

**Other Attributes That Will Help You In This Role**:

- 2U is a fast-paced, high-pressure environment and you will be expected to keep up (while getting the necessary level of support). You are expected to be proactive, self-directing and to speak up when you need additional support
- Teamwork is critical to achieving success in this role. You will need to establish strong relationships with peers and leaders in presentation and production teams
- We do not micromanage. You would therefore be required to diagnose problems and brainstorm solutions without any prompt and manage this appropriately.
- Things change all the time. 2U is a very dynamic environment which means that you will need the ability to adapt to change quickly
- You may be required to work outside of normal South African working hours with shifts ranging from (7 AM - 10 PM), a reliable form of transport is essential

**About **2U** **Inc**. (NASDAQ: TWOU)**

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

**2U** Diversity and Inclusion Statement**

2U is an Equal Opportunity Employer that is committed to diversity and inclusion. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

**Why It's **Great** to Work at **2U**

2U Cape Town offers a high-energy work environment that's both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with coffee from our in-house barista. We have other in-house perks like subsidis