IT Systems Administrator

**Locaction**: Johannesburg, South Africa
Position Overview

SIS Global is seeking an IT Systems Administrator for the Group, to join our dynamic team in our Johannesburg region.

The successful incumbent will be responsible for providing internal and external support, security orientated administrative tasks, duties, and daily system administrative duties, in a forward-thinking and fast paced dynamic environment.

The person will work closely with customers, co-workers, and management to continually improve our support and service offerings simultaneously. He/she will have wide range of technology, hardware, and resources at his/her disposal to continue building a world class infrastructure for on-premises, cloud, and hosted solutions.
As IT Systems Administrator you will work closely with the group.

**KEY RESPONSIBILITIES**:
Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values enabling end users to work productively.
Resolve password log-in, network connectivity, VPN connectivity, and other security matters.
Proactively research and implement new products as needed.
Assist project teams with technical issues including the definition of needs, benefits, and technical strategy.
Assist in the development, testing, and support of the Disaster Recovery Plan.
Work on additional projects and assignments as requested.
Conduct or support training for technical and IT management staff as defined in project scope.
Prepare specifications for technical for Dynamics 365 implementations.
Assist and set up, installation, configuration, upgrading and maintenance of infrastructure, Cloud and on-premises including Dynamics 365 environments or tenants.
Work with Dynamics 365 functional team and clients’ IT teams to achieve the common goal of successful implementations.
Help manage upgrades to next versions of Dynamics 365 products as needed.
Assist with training all users to use all network programs appropriately and provide back up support.
Perform routine system updates, patches, and upgrades.
Monitor system performance and troubleshoot issues to ensure optimal functionality.
Assist in managing and troubleshooting network devices, including routers, switches, and firewalls.
Help maintain network security protocols and access controls.
Provide technical support to end-users by troubleshooting hardware and software problems.
Collaborate with the IT helpdesk to resolve user issues in a timely manner.
Assist in implementing and managing backup and disaster recovery solutions.
Perform routine data backups and ensure data integrity.
Participate in disaster recovery drills and testing.
Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
Prepare reports on system performance and incident resolutions.
Assist in implementing and enforcing security policies and protocols.
Monitor system logs for security breaches and unauthorized access.
Participate in security audits and vulnerability assessments.
Assist in evaluating and recommending IT hardware and software purchases.

ACCOUNTABILITIES KEY DUTIES AND RESPONSIBILITIES OF THE JOB

Security and systems monitoring, troubleshooting and configuration
First contact to resolution rate
Continuously upgrade own skills to keep abreast of latest technology

PERFORMANCE INDICATORS OUTCOMES

Maintenance and support and ensuring high network availability is achieved
Responsive, timely and accurate solutions to issues escalated
Employee and customer behaviour and response
Microsoft certifications obtained

REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE

Matric / Grade 12, A+, N+, any Microsoft 365 Cloud Support or Associate Certification.
Minimum of 4 years office administration experience and User Support.
Minimum of 4 years exposure to an I.T. environment.
Minimum 3 years’ experience providing Windows Server support and administration.
Resources and capacity planning.
Backup management and disaster recovery planning.
Demonstrated understanding of networking, database, and backup systems.
Demonstrated experience security and patch management, deployment and required versioning maintenance (OS and Application level).

Knowledge and experience with the following technologies and /or products:
Microsoft Windows Server 2012 and higher
Microsoft Hyper-V Virtual Server
Microsoft Windows 10/11
Microsoft Exchange 2013 and higher including Exchange Online
Microsoft SharePoint Online
Microsoft Office 365 Applications and Administration
Microsoft Active Directory, Azure Active Directory (EntraID)
SQL Server
Dynamics AX, CRM, NAV, and modern Dynamics 365 related products
Microsoft Azure and related services
Proven track record of customer service, follow through, identifying issues, exploring resolutions, and implementing solutions that are timely and customer focused.
Experience administering/creating policies within systems tools.
Proficient with Azure AD/AD and associated tools.
Experience usi