Groups Reservations Consultant

7 days ago

Camps Bay, South Africa Tych Business Solutions Full time

Reservations Consultants are responsible for all calls, reservations and quotations for all properties within our clients portfolio.

Group Reservations experience is essential to be considered for the position

**MINIMUM REQUIREMENTS**
- 3 years group consultant experience within a Hotel environment
- 2-years Opera Experience
- Hospitality Management Diploma advantageous
- Microsoft Suite

**DUTIES & RESPONSIBILITIES**
- Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator - details to appear on correspondence and in PMS.
- Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator - details to appear on correspondence and PMS accurately.
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for reservations in all business segments
- All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations
- Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Immediate communication, to front office, of amendments to on the day arrivals.
- Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
- Follow-up on any special requests, tourism service bookings and arrival times.
- Follow up on all trade peak bookings within the portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year.
- Communication of any special / VIP bookings to Reservations Manager and Front Office.
- Guest complaints and follow up - communicated to management
- Accept waitlist reservations, record and follow up on PMS

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