Team Manager
14 hours ago
**Job Title: Team Manager**
**Location**: Rivonia
**Salary**: Market-related
We are a results-driven insurance brokerage representing several top providers. We are looking for a motivated **Team Manager** to lead a high-performing team, driving sales, service excellence, and achievement of performance-based targets.
**Key Responsibilities**
**Team Leadership**:
- Lead, mentor, and motivate a team of sales and customer service representatives to achieve targets.
- Monitor individual and team performance, ensuring alignment with KPIs such as sales conversion rates and customer satisfaction.
- Conduct regular coaching and training sessions to enhance skills and product knowledge.
**Performance Management**:
- Develop strategies to meet and exceed performance-driven targets.
- Analyze team metrics and provide actionable insights for improvement.
- Ensure accountability for goals and implement corrective actions when needed.
**Sales Support & Customer Service**:
- Drive team efforts to manage inbound and outbound sales inquiries effectively.
- Foster a customer-centric environment, ensuring escalated issues are resolved promptly.
- Identify opportunities for upselling and cross-selling to maximize revenue.
**Operational Efficiency**:
- Streamline workflows and processes to enhance productivity.
- Utilize CRM tools and technology effectively to support team operations.
- Provide performance reports and updates to senior management.
**Requirements**:
- **Education**:
- Grade 12 (Matric) is essential.
- Relevant tertiary qualification is advantageous.
- Completed and full accreditation within the insurance industry is mandatory.
- **Experience**:
- Minimum 3 years of proven experience managing teams in a call center environment, preferably within the **insurance industry**.
- Strong background in meeting and exceeding performance-driven targets.
- **Skills**:
- Strong leadership and coaching abilities.
- Proficiency in CRM systems and sales technology.
- Excellent communication, organizational, and problem-solving skills.
**Key Attributes**
- Results-oriented with a focus on driving team success.
- Adaptable, proactive, and able to manage multiple priorities.
- Committed to fostering a high-performance and customer-first culture.
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