Store Manager

18 hours ago

Rivonia, South Africa Market Kokoro Full time

Our busy Rivonia store is in need of a hardworking and professional Store Manager who is able to work retail hours, with excellent customer service and people management skills. Must work well with a team and handle themselves well under pressure. The positions require retail experience, a flair for visual merchandising, impeccable customer relations and a good head for figures and administration Responsibilities.

**Salary**: R35 000/month (Probation Period: 3 months)

Work terms to be negotiated after probation period has ended, (based on performance)

Additional benefits after probation (full-time):
Over-time. Contribution towards travel & health insurance support

Working Hours:
9am-6:30pm (Mon-Sat)

Key components
- A sound knowledge of store management and procedures.
- Reliable work history and track record
- Understand the products
- Assist customers with their requests
- Operate current POS system
- Order and receive goods
- MS Office literate
- Excellent problem-solving skills, and leadership qualities.
- Great communication skills, ability to work with all levels of staff.
- Comfortable with delivering written and oral feedback to Executives.
- Minimize stock loss/damage/theft.
- Must Be a Team Player.
- Controlling expenses and Managing stock losses
- Ensure customer satisfaction by fulfilling the demands of our customers’ requirements
- Meet store sales targets
- Deliver fantastic customer service

Leadership & Management
- Effectively lead and manage the store team
- Represent the Company in a professional manner at all times
- Effectively communicate with all role players and departments
- Effectively delegate and direct staff
- Safeguarded the store’s operations and stock
- Manage and be accountable for all receipts and sales.
- Enforcing and implementing AWESOME customer service by all shop staff at all times.
- Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
- Effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures.
- Represent the Company in a professional manner at all times

Shop Outputs
- Merchandising
- Receiving/Ordering Products
- Look after defects in the store
- Staying in constant communication with the other stores and warehouse.
- Customer care: Deal with all customer queries and complaints in a caring, polite and professional manner at all times.
- Ensure that process flows are adhered to
- Minimize stock loss/damage/theft.
- Following up on queries and discrepancies timeously.
- Enforcing strict control over the movement of stock
- Maintaining a clean and tidy working environment at all times.
- Maintaining good interdepartmental and customer relationships.
- Preparation of monthly reports
- Ordering of stock from the central warehouse

**Salary**: Up to R35,000.00 per month

**Experience**:

- Retail: 3 years (preferred)

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