Do Billing Administrator

Who are we?
Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes. What will you do?
To bill and collect premiums through debit orders; easy pay, DebiCheck collections
Matching files to bank statement
Obtain information through various stakeholders, internal an external
Query and complaint handling, including assessment and reporting
Ensure debit order billing is audited and done according to requirements
manage account holder verification process and reporting
System enhancement testing
Monthly Daily and weekly reporting
Proactive error reporting
Error handling investigations, resolution and reporting
Identify problem areas an trends, propose resolution and prevention
What will make you successful in this role?
Experience & Knowledge
Additional studies of financial nature
At least two years experience in a billing environment within the insurance industry
Computer skills
Advanced MS Office (Excel)
Knowledge of Mercury and FAFA (Sanlam Sky Internal Systems) will be an advantage
Experience in the Financial Sector be an added advantage.
Competencies
Accuracy and attention to detail
Adapting and responding to change
Coping with pressures and setbacks
Quality and detail orientation
Team player
Problem Solving
Well-developed communication (written and verbal) skills
ability to work independently
Good Planning and organizational skills
High compliance
Flexibility
Proactivity
Analytical Skills Qualification and Experience Grade 12 with 2 years related experience. Knowledge and Skills Processing transactions and conduct simple calculations Record keeping; filing and maintenance of databases Maintain work standards and quality verification Data Collection and processing of transactions Procedures Knowledge Personal Attributes Plans and aligns - Contributing independently Interpersonal savvy - Contributing independently Communicates effectively - Contributing independently Optimises work processes - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.